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Troubleshooting / Problems and Solutions

Error Indicator

If an error occurs, the scanner stops operating and the indicator light indicates the error type as described below.

Interface error

The interface setup is wrong or the scanner is not properly connected to the computer.

When this error occurs, turn the scanner off and then back on again to reset it.

Fatal error

This type of errors indicates one of the following problems:

• The fluorescent lamp needs to be replaced.

• The transportation lock lever is not released.

• The scanner is malfunctioning.

Check that the transportation lock lever is released and check any installed options for problems. Next, turn the scanner off and then back on again. If this does not correct the problem, consult your dealer.

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