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Troubleshooting / Problems and Solutions

Scanner Operation Problems

The Start button light does not come on
The scanner does not scan
Pressing the button does not start scanning
Pressing the buttons in a Mac OS X environment starts Classic mode
You cannot scan multiple images
You cannot scan from the Automatic Document Feeder
Paper jams in the Automatic Document Feeder

Problems you may have while using the scanner often involve the operation of your software and computer. Operation problems usually occur because of:

• Incorrect setup of the interface

• Incorrect setup of your computer or software

• Incorrect operation of your software

See your Start Here poster to confirm that you have set up in the correct way. Also, see the documentation that came with your computer and software for possible solutions.

The Start button light does not come on

Make sure the AC adapter is connected to the scanner and the power cord is plugged into an electrical outlet.

If you cannot solve a problem, contact your dealer or a qualified customer support person for assistance.

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The scanner does not scan

Try one or more of these solutions:

• Wait until the Start button light stays on in green (ready for scanning).

• Your system may not work properly if you use a USB cable other than the one supplied by EPSON. Use the USB cable that came with your scanner.

• The scanner may not work properly when connected to the computer through more than one hub. In this case, connect the scanner directly to the computer's USB port, or through one hub.

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Pressing the button does not start scanning

Try one or more of these solutions:

• Make sure EPSON Smart Panel is installed.

• For Windows XP users:
  Click the Events tab in your scanner's Properties dialog box and make sure Take no action is not selected. Also, make sure the desired button is selected in the Select an event list box, and Start this program is selected.

• For Windows Me, 98, and 2000 users:
  Click the Events tab in your scanner's Properties dialog box and make sure the Disable device events check box is clear. Also, make sure the desired button is selected in the Scanner events list box, and the desired application in the Send to this application list is selected.

• For Mac OS X users:

• When in Classic mode, the buttons are disabled. Quit Classic mode.

• Initially, only the user who installed the scanner software can scan using the buttons. Other users must start EPSON Scanner Monitor in the Applications folder before using the buttons for the first time. From then on, pressing a button will automatically start the application assigned to it.

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Pressing the buttons in a Mac OS X environment starts Classic mode

Try the following solutions:

• Be sure to install the scanner software in a Mac OS X environment, and not in Classic mode.

• If EPSON Smart Panel has been installed in Mac OS 9, uninstall it and make sure EPSON Smart Panel is installed in Mac OS X.

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You cannot scan multiple images

Try one or more of these solutions:

• Position each photo at least 20 mm apart from adjacent photos.

• Make sure your application is available to scan multiple images.

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You cannot scan from the Automatic Document Feeder

• Make sure either the Office Mode or the Professional Mode is selected in EPSON Scan.

• Make sure ADF is selected as the Document Source in EPSON Scan.

• If the Automatic Document Feeder is open, close it and then try again. If the Automatic Document Feeder is already open while you are scanning, remove any jammed paper; reload any document not yet scanned and then restart EPSON Scan.

• Remove the jammed paper. Then reload the document and restart EPSON Scan.

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Paper jams in the Automatic Document Feeder

Paper gets jammed in the Automatic Document Feeder. Remove the jammed paper. For details, see Fixing Paper Jams in the Automatic Document Feeder.

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