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Maintenance and Troubleshooting

Error Indicator

If an error occurs, the scanner stops operating and the indicator light shows of error.

Color of light	Pattern of light	Error type
Red	On	Command error
	Flashing	Option error
	Flashing	Interface error
	Flashing	Fatal error

Command error

The scanner has received incorrect commands from your scanning software.

When this error occurs, try to rescan the document. The scanner returns to normal when it receives correct commands. Normally you do not need to reset the scanner when this type of error occurs.

Option error

Paper is jammed in the optional Automatic Document Feeder.

Turn the scanner off and remove the jammed paper from the Automatic Document Feeder.

Interface error

The interface setup is wrong or the scanner is not properly connected to the computer.

When this error occurs, check the interface connection and then push the Operate button to turn the scanner off and then back on again to reset it.

Fatal error

This type of error indicates one or the following problems:

The fluorescent lamp needs to be replaced.

The transportation lock is not released.

The scanner is malfunctioning.

Make sure that the transportation lock is in the unlocked position; then turn the scanner off and then back on again. If this does not correct the problem, consult your dealer.

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