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Maintenance and Troubleshooting

Contacting Customer Support

For users in North America
For users in the United Kingdom and the Republic of Ireland
For users in Singapore
For users in Hong Kong
For users in Malaysia
For users in India
For users in the Philippines

If your EPSON product is not operating properly and you cannot solve the problem using the troubleshooting information in your product documentation, contact customer support services for assistance. If customer support for your area is not listed below, contact the dealer where you purchased your product.

Customer support will be able to help you much more quickly if you give them the following information.

• Product serial number
  (The serial number label is usually on the back of the product.)

• Product model

• Product software version
  (Click About, Version Info, or similar button in the product software.)

• Brand and model of your computer

• Your computer operating system name and version

• Names and versions of the software applications you normally use with your product

For users in North America

If you purchased your printer in the United States or Canada, EPSON provides technical assistance 24 hours a day through the electronic support services and automated telephone services listed in the following table:

To speak directly to a technical support representative, dial: (562) 276-1300, (U.S.) or (905) 709-9475 (Canada), 6 am to 6 pm, Pacific Time, Monday through Friday. Toll or long distance charges may apply.

Before you call, please have the following information ready:

• Product name

• Product serial number

• Proof of purchase (such as a store receipt) and date of purchase

• Computer configuration

• Description of the problem

Note:

For help using any other software on your system, see the documentation for that software for technical support information.

You can purchase ink cartridges, ribbon cartridges, paper, manuals, and accessories from EPSON at (800) 873-7766 or visit our web site at www.epsonsupplies.com (U.S. sales only). In Canada, please call (800) 873-7766 for dealer referral.

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For users in the United Kingdom and the Republic of Ireland

If you purchased your product in the UK or the Republic of Ireland, EPSON (UK) LTD provides a range of customer services and technical support.

Support Via the World Wide Web

• For information on the latest EPSON products, software drivers, online user guides, and answers to frequently asked questions:

http://www.epson.co.uk

• To e-mail EPSON Technical Support:

http://www.epson.co.uk/support/email/

• For a full list of EPSON Customer and Warranty Support services:

http://www.epson.co.uk/support/

Support Via Telephone

Our Customer and Warranty Support teams can be contacted by calling 0870 163 7766 in the UK or 0044 0870 163 7766 from the Republic of Ireland. They can provide the following services:

• Technical information on installing, configuring, and operating your EPSON products

• Arranging for faulty EPSON products to be repaired within the warranty period

Pre-Sales Enquiry Desk

Our Enquiry Desk team can be contacted by calling 0800 220546 in the UK or 1 800 409132 from the Republic of Ireland, by faxing 01442 227271 in the UK or 0044 1442 227271 from the Republic of Ireland, and via e-mail at info@epson.co.uk. They can provide the following information:

• Pre-sales information and literature on new EPSON products (also available via our world wide web site at http://www.epson.co.uk)

• Where to purchase genuine EPSON consumables, accessories, and options

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For users in Singapore

Sources of information, support, and services available from Epson Singapore are:

World Wide Web (www.epson.com.sg)

Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), Sales Enquiries, and Technical Support via e-mail are available.

Epson HelpDesk (Phone: (065) 5863111)

Our HelpDesk team can help you with the following over the phone:

• Sales enquiries and product information

• Product usage questions or problem

• Enquiries on repair service and warranty

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For users in Hong Kong

To obtain technical support as well as other after-sales services, users are welcome to contact EPSON Hong Kong Limited.

Internet home page

EPSON Hong Kong has established a local home page in both Chinese and English on the Internet to provide users with the following information:

• Product information

• Answers to Frequently Asked Questions (FAQs)

• Latest versions of EPSON product drivers

Users can access our World Wide Web home page at:

http://www.epson.com.hk

Electronic bulletin board system

An electronic bulletin board system (BBS) is also available to obtain product information and the latest versions of product drivers. You can log on to the following number for the BBS service:

Technical Support Hotline

You can also contact our technical staff at the following telephone and fax numbers:

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For users in Malaysia

Contacts for information, support, and services are:

World Wide Web (www.epson.com.my)

Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), and Email Enquiries are available.

Epson Trading Shah Alam Head Office

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For users in India

Contacts for information, support, and services are:

World Wide Web (www.epson.co.in)

Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), Products Enquiry, and Technical Query are available.

Epson India Bangalore Head Office:

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For users in the Philippines

To obtain technical support as well as other after sales services, users are welcome to contact the EPSON Philippines Representative Office at the telephone and fax numbers below:

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