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Troubleshooting / Problems and Solutions

Scanning Problems

Edges of the document are not scanned
You cannot scan an image or you only get a few dots for the scanned image
The image does not look the same as the original
A line of dots is always missing from the scanned image
Straight lines in the image come out jagged
You cannot scan multiple images

Edges of the document are not scanned

Position the documents so the are you want to scan is within the edge guide limits of the document table.

Note that an area 1.0 ± 0.5 mm from both horizontal and vertical edges will not be scanned.

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You cannot scan an image or you only get a few dots for the scanned image

Try one or more of these solutions:

Make sure a document is placed on the document table of the scanner.

Select Black&White and change the Threshold setting.

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The image does not look the same as the original

Try one or more of these solutions:

Try different image setting combinations on your scanner software.

Your software may not have sufficient color matching and color management features, or these components may not be installed correctly. See the documentation that comes with your software and computer.

If you are importing an image file, make sure the file format is one your software can read. Also, make sure the image settings of your software are appropriate for the type of image you want to scan.

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A line of dots is always missing from the scanned image

Scanner sensor malfunction is indicated when a line is missing on both screen images and printouts. Contact your dealer.

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Straight lines in the image come out jagged

Make sure the document orientation is perfectly straight on the document table. Align vertical and horizontal lines with the scales at the top and side of the document table.

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You cannot scan multiple images

Try one or more of these solutions:

Position each photo at least 20 mm apart from adjacent photos.

Make sure your application is available to scan multiple images.

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