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Maintenance and Troubleshooting / Problems and Solutions

Quality Problems

The entire image is distorted or blurred.
Part of the image is distorted or blurred.
Edges of the document are not scanned.
Colors are patchy or distorted at the edges of the image.
The image is faint or out of focus.
The image is too dark.
Straight lines in the image come out jagged.
The image does not look the same as the original.
A line of dots is always missing from the scanned image.
Colors on your monitor are different from those in the original image.
Printed colors are different from those in the original image.
The printed image is larger or smaller than the original.
Scanned images cannot be printed or come out garbled when printed.

The entire image is distorted or blurred.


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Part of the image is distorted or blurred.

Make sure the document is uniformly flat against the document table. A document that is wrinkled or warped may not scan well.

Caution:
Do not place heavy objects on the document table.


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Edges of the document are not scanned.

Position the document so the area you want to scan is within the edge guide limits of the document table.

Note that an area 3.5mm in from both horizontal and vertical rulers will not be scanned.


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Colors are patchy or distorted at the edges of the image.


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The image is faint or out of focus.


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The image is too dark.


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Straight lines in the image come out jagged.

Make sure the document orientation is perfectly straight on the document table. Align vertical and horizontal lines with the scales at the top and side of the document table.


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The image does not look the same as the original.


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A line of dots is always missing from the scanned image.


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Colors on your monitor are different from those in the original image.


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Printed colors are different from those in the original image.

Exact color matching is very difficult. Check your software or contact your printer company for information on color matching and calibration.


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The printed image is larger or smaller than the original.

The image size settings of your software determine the size of the printed image. Do not use the size of the monitor image to judge the printed size.


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Scanned images cannot be printed or come out garbled when printed.


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Version 1.00E, Copyright © 2001, SEIKO EPSON CORPORATION