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Maintenance and Troubleshooting / Problems and Solutions

Software Setup Problems

You cannot install EPSON TWAIN Pro.
You cannot install EPSON TWAIN Pro Network and/or EPSON Scan Server.
The scanner does not appear in the Port list of the EPSON TWAIN Pro dialog box in the Control Panel when you connect the SCSI model to your PC running Windows (in Windows 95 and NT 4.0).
The Scanner Status does not indicate "Device Ready" after you click Test in the EPSON TWAIN Pro dialog box or the Scanner's Properties dialog box (Windows 98 and 2000) in the Control Panel.

You cannot install EPSON TWAIN Pro.

• Check if your computer and operating system meet the system requirements in the Setup Guide, "Installing the Software" on page X-XX.

• Make sure your computer has enough memory to run the application.

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You cannot install EPSON TWAIN Pro Network and/or EPSON Scan Server.

• Check that both your computer and operating system match the system requirements in the Setup Guide, "Installing the Software" on page X-XX.

• Make sure your computer has enough memory (RAM) to run the application.

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The scanner does not appear in the Port list of the EPSON TWAIN Pro dialog box in the Control Panel when you connect the SCSI model to your PC running Windows (in Windows 95 and NT 4.0).

• Turn off the computer and scanner and check the connection between your hardware.

• Change the SCSI ID number to one that is not being used by any other SCSI device.

• Check the connection sequence and make sure the scanner's terminator switch is set correctly. See "Connecting the Scanner Using the SCSI Interface"on page X-XX for details.

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The Scanner Status does not indicate "Device Ready" after you click Test in the EPSON TWAIN Pro dialog box or the Scanner's Properties dialog box (Windows 98 and 2000) in the Control Panel.

• Make sure the interface cable meets the requirements of your interface board. See the manual that comes with the interface board.

• Turn off the scanner and computer and check the connection between the scanner and computer.

• Make sure the SCSI interface board is installed correctly.

• Turn off the scanner and computer. Turn on the scanner and then turn on the computer.

• Make sure the SCSI driver is properly installed.

• Change the scanner's SCSI ID number to one that is not being used by any other SCSI device.

• Check the connection sequence and make sure the scanner's terminator switch is set correctly. See "Connecting the Scanner Using the SCSI Interface" on page X-XX for details.

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