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Maintenance and Troubleshooting / Problems and Solutions

Scanner Operation Problems

The READY light does not come on.
The scanner does not scan.
The scanner software does not work properly.
The scanner cannot be selected or is listed as unavailable in Windows.
Scanning does not start by pressing the Start button.
EPSON TWAIN Pro does not start.
EPSON Scan Server does not start.
EPSON TWAIN Pro Network does not start.
The Auto Document Feeder or Transparency Unit cannot be selected.
You cannot scan from the Automatic Document Feeder.
Paper jams in the Automatic Document Feeder.
After changing the SCSI ID number or the SCSI board, the scanner does not scan

Problems you may have while using the scanner often involve the operation of your software and computer. Operation problems usually occur because of:

• Incorrect setup of the interface
  (See Chapter 2 of the Setup Guide, "Setting Up the Scanner" on page X-XX.)

• Inappropriate selection of the scanner functions
  (See Chapter 4 of the Setup Guide, "Using Your Scanner" on page X-XX.)

• Incorrect setup of your computer or software
  (See the Setup Guide.)

• Incorrect operation of your software
  (See Chapter 4 of the Setup Guide, "Using Your Scanner" on page X-XX. Also see the sections "Optimizing Scanning" on page X-XX and "Understanding EPSON TWAIN Pro Features" on page X-XX in this guide.)

Also see the documentation that came with your computer and printer for possible solutions.

The READY light does not come on.

• Press the operate button to turn on the scanner.

• Make sure the power cord is connected to the scanner and is plugged into a power outlet.

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The scanner does not scan.

• Wait until the READY light stops flashing and remains on (ready for scanning).

• Make sure your interface port and software settings are correct. Also make sure that your computer's interface board is installed properly.

• For SCSI interface users, make sure the scanner's SCSI ID and terminator are set correctly. See After changing the SCSI ID number or the SCSI board, the scanner does not scan.

• For SCSI interface users, if you have other expansion boards in your computer, make sure that their interrupt settings are not interfering with your SCSI board. See your computer's documentation for details.

• For USB interface users, try connecting the scanner directly to the computer's USB port, or use an EPSON USB cable.

• For USB interface users, try connecting your scanner to a different port on your hub, or a different hub, if one is available.

• For Macintosh and IEEE 1394 interface users, make sure that the following Extensions are selected in the Extensions Manager: EPSON FW Scanner Enabler; EPSON FW Scanner Expert; and EPSON FW ScannerLib.

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The scanner software does not work properly.

• Make sure your software is installed correctly.

• For Windows Me, 98, and 2000 users, check if your scanner is listed more than once in the Scanners and Cameras Properties dialog box. To view the dialog box, double-click the Scanners and Cameras icon in Control Panel. Remove your scanner every place it appears in the dialog box, then reinstall EPSON TWAIN Pro following the instructions in the Setup Guide.

Note:

When reinstalling the scanner software, if a dialog box does not appear and a message box appears instead, followed by a dialog box requesting the EPSON Scanners Driver Disk, insert the scanner software CD in the CD-ROM drive. Make sure to specify the correct drive letter, the EPSON folder, the folder of your preferred language, and the Win98 folder as the location.

• Make sure your computer meets the memory and other system requirements specified for the software you are using.

• Make sure the computer has enough memory for your software. If the computer does not have enough memory available, see your software and computer documentation for information on adding more memory.

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The scanner cannot be selected or is listed as unavailable in Windows.

• Turn off the scanner and PC, and check that they are connected properly.

• Make sure that a scanner supported by EPSON Scan Server and EPSON TWAIN Pro Network is connected to the scanner server PC.

• Change the scanner's SCSI ID number to one that is not being used by any other SCSI device.

• Check the connection sequence and make sure the scanner's terminator switch of the end device of daisy chain is set correctly. See your Setup Guide.

• Install EPSON TWAIN Pro (Version 2.0 or later) on the scanner server PC (the PC which is connected to the EPSON scanner).

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Scanning does not start by pressing the Start button.

• For Windows 95, NT 4.0, and Macintosh users, make sure the Scanner Monitor software is running and check that the Scanner Monitor's Launch Application path is set correctly.

• For Windows Me, 98, and 2000 users, click the Events tab in your scanner's Properties dialog box and make sure the Disable device events check box is clear. Also make sure that the Start Button is selected as the Scanner events option, and that at least one application in the Send to this application box is selected. See Overview of Start Button Features for details.

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EPSON TWAIN Pro does not start.

• Make sure to turn on the scanner before turning on the computer.

• Make sure the interface cable meets the requirements of your interface board. See the manual that comes with the interface board.

• Turn off the scanner and computer and check the connection between the scanner and the computer.

• Make sure the interface board is installed correctly.

• Make sure that EPSON TWAIN Pro is selected in your application.

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EPSON Scan Server does not start.

• Turn on the scanner and then your computer.

• Turn off the scanner and computer and check that they are connected properly.

• Make sure the interface cable meets the requirements of your interface board. See the documentation that came with the interface board.

• Make sure the interface board is installed correctly.

• For network users: Make sure that a scanner supported by EPSON Scan Server and EPSON TWAIN Pro Network is connected to the scanner server PC.

• For Windows Me, 98, and 2000 users: Install EPSON TWAIN Pro (version 2.0 or later) on the scanner server (the PC which is connected to the EPSON scanner).

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EPSON TWAIN Pro Network does not start.

• Turn on the scanner then the scanner server.

• Make sure that TCP/IP is selected as the networking protocol. If you are not sure how to select the networking protocol, consult your network administrator.

• Make sure that the cables which connect the EPSON scanner, the scanner server PC and the client PC meet system requirements and are properly connected.

• Make sure the interface card is installed correctly.

• Enter the correct IP address in the EPSON TWAIN Pro Network setup dialog box.

To use EPSON scanners in a network environment, you need to assign IP addresses to the scanner server PC and client PCs.

If EPSON scanners are installed in an internal LAN (Local Area Network), that is, isolated from the Internet, the following IP addresses can be assigned to the scanner server PC.

Note:

If you use IP addresses from these ranges, you will not be able to connect this LAN to the Internet in the future, otherwise there will be IP address conflicts.

10.0.0.0 - 10.255.255.255
172.16.0.0 - 172.31.255.255
192.168.0.0 - 192.168.255.255

If you plan to use a scanner server PC in a network connected to the Internet, you should acquire a formal IP address for the scanner server PC from the Internet organization of your country.

• Make sure one of the naming services such as DNS, WINS, or LMHOSTS is used in your network. Otherwise use an IP address to specify the EPSON TWAIN Pro setup dialog box.

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The Auto Document Feeder or Transparency Unit cannot be selected.

Make sure the optional equipment is installed correctly. For instalation instructions, see Using the Automatic Document Feeder or Using the Transparency Unit.

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You cannot scan from the Automatic Document Feeder.

• Make sure Auto Document Feeder is selected as the Document Source in EPSON TWAIN Pro.

• If the Automatic Document Feeder is open, close it and try again. If the Automatic Document Feeder is opened while scanning, remove any jammed paper, and reload any document which has not yet been scanned, then restart EPSON TWAIN Pro.

• Take the jammed paper out and reload the document, then restart EPSON TWAIN Pro.

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Paper jams in the Automatic Document Feeder.

Follow these steps to remove the jammed paper.

Open the Automatic Document Feeder's cover.

Pull forward on the jam-release lever and slowly pull the jammed paper out of the feeder mechanism. (Be careful not to pull too hard; the paper may tear, making it more difficult to remove.)

Close the document feeder cover and make sure the READY light is on and not flashing, and the ERROR light is off.

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After changing the SCSI ID number or the SCSI board, the scanner does not scan

• If you are using your scanner with Windows 98, 2000, or Millennium Edition, and you want to change the scanner's SCSI ID number, or replace the SCSI board with a new one, you need to remove the scanner software from the computer and reinstall it as described below.

Double-click the Scanners and Cameras icon in the Control Panel.

Select your scanner in the installed devices list, then click Remove.

Click OK and close the dialog box.

Shut down Windows and turn off your PC and scanner.

Change the SCSI ID number, or replace the SCSI board.

To change the SCSI ID number, see "Installing a SCSI interface board" on page X-XX.

Turn on your scanner and then your PC.

Follow the instructions on the screen to complete the installation procedure.

Note:

If the EPSON Scanners Driver Disk is requested, insert the Scanner Software CD in the CD-ROM drive and make sure to specify the correct drive letter, the EPSON folder, the folder of your preferred language, and the folder of your Windows version as the location.

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