Reference Guide

Index Search Glossary Contents Help

Maintenance and Troubleshooting

Contacting Customer Support

For users in the United Kingdom and the Republic of Ireland
For users in Australia
For users in Singapore
For users in Hong Kong
For users in Malaysia
For users in India
For users in the Philippines

If your EPSON product is not operating properly and you cannot solve the problem using the troubleshooting information in your product documentation, contact customer support services for assistance. If customer support for your area is not listed below, contact the dealer where you purchased your product.

Customer support will be able to help you much more quickly if you give them the following information.

• Product serial number
  (The serial number label is usually on the back of the product.)

• Product model

• Product software version
  (Click About, Version Info, or similar button in the product software.)

• Brand and model of your computer

• Your computer operating system name and version

• Names and versions of the software applications you normally use with your product

For users in the United Kingdom and the Republic of Ireland

If you purchased your product in the UK or the Republic of Ireland, EPSON (UK) LTD provides a range of customer services and technical support.

Support Via the World Wide Web

• For information on the latest EPSON products, software drivers, online user guides, and answers to frequently asked questions:

http://www.epson.co.uk

• To e-mail EPSON Technical Support:

http://www.epson.co.uk/support/email/

• For a full list of EPSON Customer and Warranty Support services:

http://www.epson.co.uk/support/

Support Via Telephone

Our Customer and Warranty Support teams can be contacted by calling 0870 163 7766 in the UK or 0044 0870 163 7766 from the Republic of Ireland. They can provide the following services:

• Technical information on installing, configuring, and operating your EPSON products

• Arranging for faulty EPSON products to be repaired within the warranty period

Pre-Sales Enquiry Desk

Our Enquiry Desk team can be contacted by calling 0800 220546 in the UK or 1 800 409132 from the Republic of Ireland, by faxing 01442 227271 in the UK or 0044 1442 227271 from the Republic of Ireland, and via e-mail at info@epson.co.uk. They can provide the following information:

• Pre-sales information and literature on new EPSON products (also available via our world wide web site at http://www.epson.co.uk)

• Where to purchase genuine EPSON consumables, accessories, and options

[Top]

For users in Australia

EPSON Australia wishes to provide you with a high level of customer service. In addition to your product documentation, we provide the following sources for obtaining information:

Your Dealer

Don't forget that your dealer can often help identify and resolve problems. The dealer should always be the first call for advice on problems, they can often solve problems quickly and easily as well as give advice on the next step to take.

Internet URL http://www.epson.com.au

Access the EPSON Australia World Wide Web pages. Worth taking your modem here for the occasional surf! The site provides a download area for drivers, EPSON contact points, new product information and technical support (e-mail).

EPSON Faxback service

EPSON Faxback service will fax you the latest specifications for most EPSON products offered in Australia. Phone (02) 9903 9075 and the system will guide you through a number of choices before faxing the information to your fax machine.

EPSON Helpdesk

EPSON Helpdesk is provided as a final backup to make sure our clients have access to advice. Operators on the Helpdesk can aid you in installing, configuring and operating your EPSON product. Our Pre-sales Helpdesk staff can provide literature on new EPSON products and advice where the nearest dealer or service agent is located. Many types of queries are answered here.

The Helpdesk numbers are:

We encourage you to have all the relevant information on hand when you ring. The more information you prepare, the faster we can help solve the problem. This information includes your EPSON product documentation, type of computer, operating system, application programs, and any information you feel is required.

[Top]

For users in Singapore

Sources of information, support, and services available from EPSON Singapore are:

World Wide Web (www.epson.com.sg)

Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), Sales Enquiries, and Technical Support via e-mail are available.

EPSON HelpDesk (Phone: (065) 5863111)

Our HelpDesk team can help you with the following over the phone:

• Sales enquiries and product information

• Product usage questions or problem

• Enquiries on repair service and warranty

[Top]

For users in Hong Kong

To obtain technical support as well as other after-sales services, users are welcome to contact EPSON Hong Kong Limited.

Internet home page

EPSON Hong Kong has established a local home page in both Chinese and English on the Internet to provide users with the following information:

• Product information

• Answers to Frequently Asked Questions (FAQs)

• Latest versions of EPSON product drivers

Users can access our World Wide Web home page at:

http://www.epson.com.hk

Electronic bulletin board system

An electronic bulletin board system (BBS) is also available to obtain product information and the latest versions of product drivers. You can log on to the following number for the BBS service:

Technical Support Hotline

You can also contact our technical staff at the following telephone and fax numbers:

[Top]

For users in Malaysia

Contacts for information, support, and services are:

World Wide Web (www.epson.com.my)

Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), and Email Enquiries are available.

EPSON Trading Shah Alam Head Office

[Top]

For users in India

Contacts for information, support, and services are:

World Wide Web (www.epson.co.in)

Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), Products Enquiry, and Technical Query are available.

EPSON India Bangalore Head Office:

[Top]

For users in the Philippines

To obtain technical support as well as other after sales services, users are welcome to contact the EPSON Philippines Representative Office at the telephone and fax numbers below:

[Top]