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Maintenance and Troubleshooting / Problems and Solutions

Error Indicator

Command error
Interface error
Fatal error
Option error

When an error occurs, the scanner stops operating and the ERROR and READY lights indicate the error type as described below.

ERROR Light	READY Light	Error Type
On	On	Command error
Flashing	Off	Interface error
Flashing	Flashing	Fatal error
Off	Off	Option error

Command error

Rescan the document. The scanner returns to normal when it receives correct commands. Normally you do not need to reset the scanner when this type of error occurs.

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Interface error

Check the interface connection and then press the RESET button or OPERATE button to turn the scanner off and then back on again to reset it.

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Fatal error

Check the fluorescent lamp, and replace it if needed.

Make sure that the transportation lock is released.

Check that the scanner is malfunctioning.

Check that the transportation lock lever is released and check any installed options for problems. Next, turn the scanner off and then back on again. If this does not correct the problem, consult your dealer.

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Option error

Check the option and correct the cause of the problems such as;

paper jam

an empty document feeder

an open cover

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