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Problem Solver

Where to Get Help

If your printer is not operating properly and you cannot solve your problem with the troubleshooting information in this guide and online help, contact EPSON customer support services for assistance.

We will be able to help you much more quickly if you are able to give the exact information indicated below.

• Serial number of your printer (The serial number label is on the back of the printer.)

• Printer model

• Brand and model of your computer

• Printer software version (Click About on the printer driver's Main menu.)

• Windows version (98, 95, 3.1, NT, etc.) you are using

• Version of applications you normally use with your printer

Select your country:

• For United Kingdom and the Republic of Ireland users

• For Australian users

• For Singapore users

• For Hong Kong users

• For Philippines users

For United Kingdom and the Republic of Ireland users

If you purchased your product in the UK or the Republic of Ireland, EPSON (UK) LTD provides a range of customer services and technical support.

Support Via the World Wide Web

• For information on the latest EPSON products, software drivers, on-line user guides and answers to frequently asked questions:

http://www.epson.co.uk

• To email EPSON Technical Support:

http://www.epson.co.uk/support/email/

• For a full list of EPSON Customer and Warranty Support services:

http://www.epson.co.uk/support/

Support Via Telephone

Our Customer and Warranty Support teams can be contacted by calling 0870 163 7766 in the UK or 0044 0870 163 7766 from the Republic of Ireland. They can provide the following services:

• Technical information on installing, configuring and operating your EPSON products

• Arranging for faulty EPSON products to be repaired within the warranty period

Before you call, please have the following information ready:

Product Model:

Serial number of your product:
(The serial number label is on the back of the product)

Brand and model of your computer:

Driver software version:
(Click the About button in your driver)

Operating System (for example, Windows 3.1/ 95/98, NT 3.5/4.0, Mac OS):

Applications(s) you normally use with your product and their version numbers(s):

Pre Sales Enquiry Desk

Our Enquiry Desk team can be contacted by calling 0800 220546 in the UK or 1 800 409132 from the Republic of Ireland, by faxing 01442 227271 in the UK or 0044 1442 227271 from the Republic of Ireland, and via Email at info@epson.co.uk. They can provide the following information:

• Pre sales information and literature on new EPSON products (also available via our world wide web site at http://www.epson.co.uk)

• Where to purchase genuine EPSON consumables, accessories, and options

For Australian users

EPSON Australia wishes to provide you with a high level of Customer Service. As well as this User's Guide, we provide the following sources for obtaining information:

EPSON FAXBACK

EPSON FAXBACK will fax you the latest specifications and pricing for most EPSON products offered in Australia. There is also technical information including details of the latest software and drivers available. Phone (02) 9903 9075 and the system will guide you through a number of choices before faxing the information to your fax machine.

EPSON Bulletin Board System

This is where you can download the latest software and drivers. Visit the BBS to check out the latest versions. If you have a modem, phone (02) 9417 5090.

Internet URL http://www.epson.com.au

Access the EPSON Australia World Wide Web pages. Worth taking your modem here for the occasional surf! You can get the same information as offered on the EPSON FAXBACK and the EPSON Bulletin Board plus more.

Your Dealer

Don't forget that your dealer can often help identify and resolve problems. The dealer should always be the first call for advice on problems. They can often solve problems quickly and easily as well as give you advice on the next step to take.

EPSON Helpdesk

EPSON Helpdesk is provided as a final backup to make sure our clients have access to advice. Operators on the Helpdesk can aid you in diagnosing hardware and software problems. They can also advise you on the latest EPSON products and where the nearest dealer or service agent is located. Many types of queries are answered here.

The Helpdesk numbers are:

We encourage you to have all the relevant information on hand when you ring. The more information you prepare, the faster we can help solve the problem. This information includes the User's Guide for your EPSON product, type of computer, operating system, application programs, and any other information you feel is required.

For Singapore users

Contact the telephone and fax numbers below:

For Hong Kong users

To obtain technical support as well as other after-sales services, users are welcome to contact EPSON Hong Kong Limited.

Internet home page

EPSON Hong Kong has established a local home page in both Chinese and English on the Internet to provide users with the following information:

• Product information

• Answers to Frequently Asked Questions (FAQs)

• Latest versions of EPSON printer drivers

Users can access our World Wide Web home page at: http://www.epson.com.hk.

Electronic bulletin board system

An electronic bulletin board system (BBS) is also available to obtain printer information and the latest versions of printer drivers. You can log on to the following number for the BBS service:

Technical Support Hotline

You can also contact our technical staff at the following telephone and fax numbers:

For Philippines users

To obtain technical support as well as other after sales services, users are welcome to contact the EPSON Philippines Representative Office at the telephone and fax numbers below:

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