Reference Guide

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Problem Solver

Paper Handling Problems

Paper does not feed properly

When using special media, note the following points.

When printing on custom paper with a narrow width, using thicker paper is recommended.

When using thick paper, outputting to the Face-up tray is recommended. Otherwise, the paper may curl.

When outputting thick paper to the Stacker, extend the retortion part of the Stacker to prevent the paper from falling.

Paper does not feed properly

Cause	What to do
The paper guides are not set correctly.	Make sure that the paper guides in all the paper cassettes are set in the correct paper size positions.
The paper source setting may not be correct.	Make sure that you have selected the correct paper source in your application.
There may be no paper in the cassettes.	Load paper.
The size of loaded paper differs from the control panel setting.	Make sure that the correct paper size is set in the control panel's Paper Source and MP Tray Size settings.
Too many sheets may be loaded in a cassettes.	Make sure that you have not tried to load too many sheets of paper. For the maximum paper capacity for each paper source, see MP tray.
If paper does not feed from the optional 550-Sheet Paper Cassette Unit A4, the unit may not be installed properly.	For instructions on installing the unit, see 550-Sheet Paper Cassette Unit A4.

Version NPD0274-00, Copyright © 2003, SEIKO EPSON CORPORATION