Reference Guide

Problem Solver

Printout Problems

The font will not print
Printout is garbled
The printout position is not correct
Graphics do not print correctly

The font will not print

Cause	What to do
You may use the printer fonts substituted for specified TrueType fonts.	In the printer driver, choose the Print TrueType fonts as bitmap button in the Extended Settings dialog box.
The selected font is not supported by your printer.	Make sure that you have installed the correct font. See Available Fonts for more information.

Cause

What to do

The interface cable may not be plugged in securely.

Make sure that both ends of the interface cable are plugged in securely.

You may not be using the correct interface cable.

If you are using the parallel interface, make sure that the cable is a double-shielded, twisted-pair interface cable no more than six feet in length.

If you are using the USB interface, use a Revision 1.1 or 2.0 cable.

The emulation setting for the port may not be correct.

Specify the emulation mode by using the printer's control panel menus. See Emulation Menu.

Note:

If a status sheet does not print correctly, your printer may be damaged. Contact your dealer or a qualified service representative.

Cause	What to do
The page length and margins may be set incorrectly in your application.	Make sure that you are using the correct page length and margin settings in your application.
The Paper Size setting may be incorrect.	Make sure the correct paper size is set in the Tray Menu on the control panel.
MP Tray Size setting may be incorrect.	When loading paper for which the size is not specified with Auto setting, specify the correct paper size on the MP Tray Size setting in the Tray Menu on the control panel.

Cause	What to do
The printer emulation setting in your application may be incorrect.	Make sure that your application is set for the printer emulation you are using. For example, if you are using the LJ4 emulation mode, make sure that your application is set to use a LaserJet 4 printer.
You may need more memory.	Graphics require large amounts of memory. Install an appropriate memory module. See Memory Module.