|
|
|
|||||||||||||||||||||||||||||||||
Problem Solver
If the printer is not operating properly and you cannot solve your problem with the troubleshooting information in this guide and online help, contact EPSON customer support services for assistance.
We will be able to help you much more quickly if you are able to give the exact information indicated below:
Select your country:
If you purchased your printer in the UK or the Republic of Ireland, EPSON (UK) LTD provides a range of customer services and technical support:
See the following sections for details.
If you can connect to the Internet and have a Web browser, you can access our Web site at http://www.epson.co.uk. Here you will find information on the latest EPSON products, software drivers, on-line user guides, and answers to frequently asked questions.
Contact Faxon EPSON faxback service for support information including troubleshooting tips, switch settings, and driver information.
To use Faxon EPSON, call 01442 227332 in the UK or 0044 1442 227332 from the Republic of Ireland using a touch-tone phone. You will be asked to follow a simple routine to register your document request. Once you have entered your telephone and fax numbers, Faxon EPSON will fax a copy of the document catalogue to your fax machine.
When you have found the documents that you need in the catalogue, call Faxon EPSON again and enter the document ID numbers. The documents will be faxed to you automatically.
You can call the EPSON Bulletin Board Service on 01442 227479 in the UK or 0044 1442 227479 from the Republic of Ireland. No membership is required. Make sure that your communications software is set to 8 data bits, 1 stop bit, no parity bit, ANSI terminal mode emulation, and a modem speed of up to 28.8 Kbps. Downloading protocols supported include Xmodem, Ymodem, and Zmodem. See the documentation that came with your communications software and modem for more information.
When you first connect to the Bulletin Board Service, you will be asked for your name, company name, phone number, and a password (which you can invent yourself).
Our Customer and Warranty Support teams can be contacted by calling 0870 163 7766 in the UK or 0044 0870 163 7766 from the Republic of Ireland. They can provide the following services:
A full list of EPSON Customer and Warranty Support services is available on the technical support section of our world wide web pages at http://www.epson.co.uk/support/ and on Faxon EPSON faxback service in document number 5085.
The Enquiry Desk team can be contacted by calling 0800 220546 in the UK or 1 800 409132 from the Republic of Ireland, by faxing 01442 227271 in the UK or 0044 1442 227271 from the Republic of Ireland, and via Email at info@epson.co.uk. They can provide the following information:
To obtain technical support as well as other after-sales services, users are welcome to contact EPSON Hong Kong Limited.
EPSON Hong Kong has established a local home page in both Chinese and English on the Internet to provide users with the following information:
Users can access our World Wide Web home page at: http://www.epson.com.hk.
An electronic bulletin board system (BBS) is also available to obtain printer information and the latest versions of printer drivers. You can log on to the following number for the BBS service:
|
BBS |
(852) 2827-4244 |
You can also contact our technical staff at the following telephone and fax numbers:
|
Phone |
(852) 2585-4399 |
|
Fax |
(852) 2827-4383 |
| Version 1.00E, Copyright © 2001, SEIKO EPSON CORPORATION |
