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Problem Solver

Clearing Jammed Paper

Precautions for clearing jammed paper
Jam A (Cover A)
Jam A B (Cover A or B)
Jam MP A, Jam C1 A, Jam C2 A, Jam C3 A (All paper cassettes and Cover A)
Jam DM (Cover DM)

If paper becomes jammed in the printer, the printer's LCD panel and EPSON Status Monitor 3 provide alert messages.

Precautions for clearing jammed paper

Be sure to observe the following points when you clear jammed paper.

Do not remove jammed paper by force. Torn paper can be difficult to remove and might cause other paper jams. Pull it gently in order to avoid tearing.

Always try to remove jammed paper with both hands to avoid tearing it.

If jammed paper is torn and remains in the printer, or if paper is jammed in a place not mentioned in this section, contact your dealer.

Warning:

Unless specifically instructed in this guide, be careful not to touch the fuser, which is marked CAUTION HOT SURFACE, or the surrounding areas. If the printer has been in use, the fuser and the surrounding areas may be very hot. If you must touch one of these areas, wait 40 minutes to allow the heat to subside before doing so.

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Jam A (Cover A)

When a paper jam occurs in the location shown in the illustration below, the Jam A message appears on the printer's LCD panel.

Follow these steps to clear paper jams from Cover A.

Open Cover A.

Hold the handle of the imaging cartridge and pull out.

Note:

Place the cartridge on a clean, flat surface.

Spin the green part on the pickup roller to bring out jammed paper.

Gently pull out any sheets that have fed part way into the printer.

Reinstall the imaging cartridge.

Note:

Insert the cartridge with the arrow mark on the top of the imaging cartridge facing toward Cover A.

Close Cover A until it clicks shut.

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Jam A B (Cover A or B)

When a paper jam occurs in the location shown in the illustration below, the Jam A B message appears on the printer's LCD panel.

Follow these steps to clear paper jams from Cover A or B.

Open Cover A.

Hold the handle of the cartridge and pull it out.

Note:

Place the cartridge on a clean, flat surface.

If there is any jammed paper, remove it gently with both hands. Be careful not to tear the jammed paper.

Note:

When jammed paper cannot be removed easily, turn the roller to take tension off the paper, then pull it straight out.

Open Cover B.

Note:

When the optional Duplex Unit is installed, open the Duplex Unit's cover before opening Cover B.

Open the paper holder by pulling down on the lever on which a green label is attached as shown below.

Warning:

Be careful not to touch the rollers in the fuser unit, they may be very hot.

If there is any jammed paper, remove it gently. Be careful not to tear the jammed paper.

Close the paper holder and close Cover B.

Note:

If you installed the Duplex Unit, close the Duplex Unit's cover after closing Cover B.

Reinstall the imaging cartridge.

Close Cover A until it clicks.

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Jam MP A, Jam C1 A, Jam C2 A, Jam C3 A (All paper cassettes and Cover A)

When a paper jam occurs in the location shown in the illustration below, the Jam MP A, Jam C1 A, Jam C2 A, or Jam C3 A message appears on the printer's LCD panel.

1. MP Tray
2. lower cassette 1 (C1)
3. lower cassette 2 (C2)
4. lower cassette 3 (C3)

Follow these steps to clear paper jams in paper cassettes.

Pull out the cassette from the printer.

Remove the cassette's cover and discard any crumpled paper. Then, reattach the cover.

Gently remove the jammed paper with both hands. Be careful not to tear the jammed paper.

Note:

Confirm that the jammed paper is not still deep inside the printer.

Reinsert the paper cassette.

Open Cover A and then close Cover A again.

Note:

After opening and closing Cover A, the error message is cleared.

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Jam DM (Cover DM)

When a paper jam occurs in the location shown in the illustration below, the Jam DM message appears on the printer's LCD panel.

Follow these steps to clear paper jams in the Duplex Unit's cover.

Press the unlock button to unlock the hooks. Then open the cover of the Duplex Unit.

Gently remove the jammed paper inside the cover. Be careful not to tear the paper.

Note:

If paper is torn, be sure to remove all torn pieces.

When you cannot remove jammed paper by this procedure, open Cover A or Cover B and remove the jammed paper as described in Jam A B (Cover A or B).

Close the Duplex Unit's cover.

Note:

When the error is not cleared after doing the procedure above, remove the Duplex Unit from the printer and check if the paper jam occurs at the opening on the lower part of the printer's rear.

When the paper jam is cleared completely and Cover DM is closed, the jammed page's print data is automatically reprinted.

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