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Problem Solver
| The background is dark or dirty | |
| Cause | What to do |
| The paper path inside the printer may be dusty. | Turn off the printer. Clean internal printer components by printing three pages with only one character per page. |
| There may be a problem with the imaging cartridge. | Turn off the printer. Remove the cartridge, shake it gently from side to side, and then reinstall it. If this does not solve the problem, replace the imaging cartridge as described under Replacing the Imaging Cartridge. |
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You may not be using the correct type of paper for your printer. |
If the surface of your paper is too rough, printed characters may appear distorted or broken. Smooth, high-quality copier paper is recommended for best results. See Paper for information on choosing paper. |
| Black or white bands appear in the printout | |
| Cause | What to do |
| The paper path inside the printer may be dusty. | Turn off the printer. Clean internal printer components by printing three pages with only one character per page. |
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There may be a problem with the imaging cartridge. |
Turn off the printer. Remove the cartridge, shake it gently from side to side, and then reinstall it. If this does not solve the problem, replace the imaging cartridge as described under Replacing the Imaging Cartridge. |
| Uneven darkness | |
| Cause | What to do |
| Your paper may be moist or damp. | Do not store paper in a humid or damp environment. |
| There may be a problem with the imaging cartridge. | Turn off the printer. Remove the cartridge, shake it gently from side to side, and then reinstall it. |
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If this does not solve the problem, replace the imaging cartridge as described under Replacing the Imaging Cartridge. Then print several pages to check the print quality. |
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| Toner smudges | |
| Cause | What to do |
| Your paper may be moist or damp. | Do not store your paper in a humid or damp environment. |
| You may not be using the correct type of paper for your printer. | If the surface of your paper is too rough, printed characters may appear distorted or broken. Smooth, high-quality copier paper is recommended for best results. See Paper for information on choosing paper. |
| The paper path inside the printer may be dusty. | Turn off the printer. Clean internal printer components by printing three pages with only one character per page. |
| There may be a problem with the imaging cartridge. | Turn off the printer. Remove the imaging cartridge, shake it side to side to distribute the toner, and wipe the bottom of it with a clean, dry cloth. |
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If the problem remains, replace the imaging cartridge as described under Replacing the Imaging Cartridge. |
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| Missing areas on printed image | |
| Cause | What to do |
| Your paper may be moist or damp. | This printer is sensitive to moisture absorbed by the paper. The higher the moisture content in the paper, the lighter the printed output. Do not store paper in a humid or damp environment. |
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You may not be using the correct type of paper for your printer. |
If the surface of your paper is too rough, printed characters may appear distorted or broken. Smooth, high-quality copier paper is recommended for best results. See Paper for information on choosing paper. |
| Completely blank pages | |
| Cause | What to do |
| There may be no toner in the imaging cartridge. | If the toner status in the EPSON Status Monitor 3 utility or the SelecTye Toner options in the Setup Menu indicates that the amount of toner is low, see Replacing the Imaging Cartridge for information on replacing the imaging cartridge. |
| The imaging is not installed correctly. | Check that the imaging cartridge is installed as described under Replacing the Imaging Cartridge. |
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The problem may be with your application software or interface cable. |
Print out a status sheet by using the control panel. Press the Enter button, wait for Status Sheet to appear on the LCD panel, then press Enter again. If blank pages continue to appear, the problem may be with the printer. Turn off the printer and contact your dealer. |
| The printed image is light or faint | |
| Cause | What to do |
| Your paper may be moist or damp. | The higher the moisture content in the paper, the lighter the printed output. Do not store paper in a humid or damp environment. |
| The Toner Save mode may be on. | Turn off the Toner Save mode using the printer driver, OneTouch mode 2, or SelecType. |
| There may be a problem with the imaging cartridge. |
Take out the imaging cartridge, shake it gently to side to side to distribute the toner, and then reinstall it. If the problem persists, replace the cartridge as described under Replacing the Imaging Cartridge. |
| The image is too dark | |
| Cause | What to do |
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There may be a problem with the imaging cartridge. |
If the problem persists, replace the imaging cartridge as described under Replacing the Imaging Cartridge. |
| Non-printed side of the page is dirty | |
| Cause | What to do |
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Toner may have spilled onto the paper feed path. |
Turn off the printer. Clean internal printer components. |
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| Version 1.00E, Copyright © 2002, SEIKO EPSON CORPORATION |
