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Problem Solver / Where To Get Help
Before Contacting Epson
If your Epson product is not operating properly and you cannot solve the problem using the troubleshooting information in your product documentation, contact customer support services for assistance. If customer support for your area is not listed below, contact the dealer where you purchased your product.
Customer support will be able to help you much more quickly if you give them the following information:
Epson provides the technical support services listed below.
Visit Epson's support website at http://support.epson.com and select your product for solutions to common problems. You can download drivers and documentation, get FAQs and troubleshooting advice, or e-mail Epson with your questions.
Dial: (888) 377-6611, 6 am to 6 pm, Pacific Time, Monday through Friday. Support hours and days are subject to change without notice.
Before you call, make sure you have your Unit ID number, which is included with the Epson Preferred Protection Plan information that came with your printer. You'll also need your printer serial number and proof of purchase.
You can purchase genuine Epson ink cartridges, toner cartridges, paper, and accessories from an Epson authorized reseller. To find the nearest reseller, call 800-GO-EPSON (800-463-7766). Or you can purchase online at http://www.epsonstore.com (U.S. sales) or http://www.epson.ca (Canadian sales).
Electronic support services are available 24 hours a day at the following web sites:
|
Service |
Access |
|
World Wide Web |
From the Internet, you can reach Epson's Latin American web site at
In Brazil, you can reach Epson at |
To speak with a customer support representative, call one of the numbers below:
|
Country |
Telephone number |
|
Argentina |
(54 11) 5167-0300 |
|
Brazil |
(55 11) 4196-6350 |
|
Chile |
(56 2) 230-9500 |
|
Colombia |
(571) 523-5000 |
|
Costa Rica |
(50 6) 210-9555, (800) 377-6627 |
|
México |
(52 55) 1323-2052, |
|
Perú |
(51 1) 418-0210 |
|
Venezuela |
(58 212) 240-1111 |
Check your Pan-European Warranty Document for information on how to contact EPSON Customer support.
Epson Australia wishes to provide you with a high level of customer service. In addition to your product documentation, we provide the following sources for obtaining information:
Don't forget that your dealer can often help identify and resolve problems. The dealer should always be the first call for advise on problems; they can often solve problems quickly and easily as well as give advise on the next step to take.
Access the Epson Australia World Wide Web pages. Worth taking your modem here for the occasional surf! The site provides a download area for drivers, Epson contact points, new product information and technical support (e-mail).
Epson Helpdesk is provided as a final backup to make sure our clients have access to advice. Operators on the Helpdesk can aid you in installing, configuring and operating your Epson product. Our Pre-sales Helpdesk staff can provide literature on new Epson products and advise where the nearest dealer or service agent is located. Many types of queries are answered here.
The Helpdesk numbers are:
|
Phone: |
1300 361 054 |
|
Fax: |
(02) 8899 3789 |
We encourage you to have all the relevant information on hand when you ring. The more information you prepare, the faster we can help solve the problem. This information includes your Epson product documentation, type of computer, operating system, application programs, and any information you feel is required.
Sources of information, support, and services available from Epson Singapore are:
Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), Sales Enquiries, and Technical Support via e-mail are available.
Our HelpDesk team can help you with the following over the phone:
Contact for information, support, and services are:
Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), and e-mail are available.
Our Hotline team can help you with the following over the phone:
Contacts for information, support, and services are:
|
Epson Hotline (Phone): |
84-8-823-9239 |
|
Service Center: |
80 Truong Dinh Street, District 1, Hochiminh City Vietnam |
Contacts for information, support, and services are:
|
Phone |
(62) 21-572 4350 |
|
Fax |
(62) 21-572 4357 |
|
Jakarta |
Mangga Dua Mall 3rd floor No 3A/B |
|
Bandung |
Lippo Center 6th floor |
|
Surabaya |
Hitech Mall lt IIB No. 12 |
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Yogyakarta |
Hotel Natour Garuda |
|
Medan |
Wisma HSBC 4th floor |
|
Makassar |
MTC Karebosi Lt. Ill Kav. P7-8 |
To obtain technical support as well as other after-sales services, users are welcome to contact Epson Hong Kong Limited.
Epson Hong Kong has established a local home page in both Chinese and English on the Internet to provide users with the following information:
Users can access our World Wide Web home page at:
http://www.epson.com.hk
You can also contact our technical staff at the following telephone and fax numbers:
|
Phone: |
(852) 2827-8911 |
|
Fax: |
(852) 2827-4383 |
Contacts for information, support, and services are:
Head Office.
|
Phone: |
603-56288288 |
|
Fax: |
603-56288388/399 |
|
Phone: |
603-56288222 |
|
Phone: |
603-56288333 |
Contacts for information, support, and services are:
Information on product specifications, drivers for download, and products enquiry are available.
|
Phone: |
080-30515000 |
|
Fax: |
30515005 |
|
Location |
Telephone number |
Fax number |
|
Mumbai |
022-28261515 /16/17 |
022-28257287 |
|
Delhi |
011-30615000 |
011-30615005 |
|
Chennai |
044-30277500 |
044-30277575 |
|
Kolkata |
033-22831589 / 90 |
033-22831591 |
|
Hyderabad |
040-66331738/ 39 |
040-66328633 |
|
Cochin |
0484-2357950 |
0484-2357950 |
|
Coimbatore |
0422-2380002 |
NA |
|
Pune |
020-30286000 /30286001/30286002 |
020-30286000 |
|
Ahmedabad |
079-26407176 / 77 |
079-26407347 |
For Service, Product info or to order a cartridge - 18004250011 (9AM - 9PM) - This is a Toll-free number.
For Service (CDMA & Mobile Users) - 3900 1600 (9AM - 6PM) Prefix local STD code
To obtain technical support as well as other after sales services, users are welcome to contact the Epson Philippines Corporation at the telephone and fax numbers and e-mail address below:
|
Phone: |
(63) 2-813-6567 |
|
Fax: |
(63) 2-813-6545 |
|
E-mail: |
epchelpdesk@epc.epson.com.ph |
World Wide Web (http://www.epson.com.ph)
Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), and E-mail Enquiries are available.
Epson Helpdesk (Phone: (63) 2-813-6567)
Our Hotline team can help you with the following over the phone:
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| Version NPD2540-00, Copyright © 2008, SEIKO EPSON CORPORATION |
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