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Problem Solver

Printout Problems

Some or all of the printout is garbled or printed as asterisks
Cause What to do
The interface cable may not be plugged in securely. Make sure that both ends of the interface cable are plugged in securely.
You may not be using the correct interface cable. If you are using the parallel interface, make sure that the cable is a double-shielded, twisted-pair interface cable no more than six feet in length.

If the printer still does not print correctly, contact your dealer or a qualified service representative.

Position of the printout is not correct
Cause What to do

The page length and margins are set incorrectly in your application software.

Make sure that you are using the correct page length and margin settings in your application software.

Graphics don't print correctly
Cause What to do

You may need more memory.

Graphics require large amounts of memory. For more information, See Memory Problems.


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