|
|
|
|||||||||||||||||||||||||||||||||
Using the Control Panel
Printer error messages
This section contains a list of error messages shown in the LCD panel. They give a brief description of each message and suggestions for correcting the problem. Note that not every message shown in the LCD panel indicates a problem. When the 
mark is displayed at the left of the warning message, multiple warnings have occurred.
The product automatically calibrates itself. This is not an error message, and will clear itself after about one minute or more depending on the status of the product. While the product displays this message, do not open the covers or turn off the product.
The product is canceling all print jobs in the product memory, including jobs the product is currently receiving or printing. This message appears when the 
Cancel button has been pressed down for more than three seconds.
The product is canceling the current print job. This message appears when the Cancel button has been pressed and released within three seconds.
The print data is deleted because it is incorrect.
Make sure that the appropriate printer driver is being used.
You have loaded media other than transparencies when the paper type settings in the printer driver is Transparency, or transparencies are loaded when the paper settings in the printer driver is not set to Transparency. Paper is jammed at the MP tray.
To clear the jam, see When transparencies are jammed at the MP tray.
The paper size setting is different from the size of paper loaded in the product. Check to see if the correct size of paper is loaded in the specified paper source.
To clear this error, select Clear Warning from Reset Menu in the Setup menu's Printer Settings. See How to access the Setup menu settings for instructions.
The media loaded in the product does not match the paper type setting in the printer driver. Media that matches only the paper size setting will be used for printing.
To clear this error, select Clear Warning from Reset Menu in the Setup menu's Printer Settings. See How to access the Setup menu settings for instructions.
The colors on your computer do not match the colors output by the product. The version of the driver that is installed and the model of the product's color screen are not compatible. Install the latest version of the printer driver and printer firmware. For details, contact your dealer or service agent.
The product is ejecting paper due to a user request. This message appears when pressing the 
B&W Start or Color Start button once to take the product offline, then holding down the B&W Start or Color Start button for more than three seconds in order not to receive a form feed command.
There is insufficient memory to print the page at the specified print quality. The product automatically lowers the print quality so that it can continue printing. If the quality of the printout is not acceptable, try simplifying the page by limiting the number of graphics or reducing the number and size of fonts.
To clear this error, select Clear Warning from the Reset Menu in the Setup menu's Printer Settings. See How to access the Setup menu settings for instructions.
You may need to increase the amount of product memory to be able to print at the desired print quality for your document. For more information on adding memory, see Memory Module.
There is no photoconductor unit installed or the photoconductor unit is not installed properly. Install the photoconductor unit if it is not installed.
If a photoconductor unit is already installed, open cover B. Raise the yellow lever and remove the photoconductor unit, then reinstall it correctly. Then close cover B. The error clears automatically if the photoconductor unit is installed correctly.
The indicated toner cartridges are not installed in the product. (The letters C, M, Y, and K appear in place of uuuu and indicate the colors Cyan, Magenta, Yellow, and Black respectively.)
Install the indicated cartridges. See Toner Cartridge.
The spool file on the driver is deleted while printing or the data is abnormal. Press the B&W Start or Color Start button to clear the error.
There is no network program, or the network program cannot be used with your product. Contact a qualified service representative.
The density of the print data is too high to print. Turn off the product and remove jammed paper.
Printer stops because the printing on one side of the paper is finished in the manual duplex mode. Reload the paper that has been printed on one side into the MP tray and press the B&W Start or Color Start button.
The manual feed mode is specified for the current print job. Make sure the paper size indicated by ssss is loaded, then press the B&W Start or Color Start button.
The product has insufficient memory to execute the current task. Press the B&W Start or Color Start button on the control panel to resume printing, or press the Cancel button to cancel the print job.
The installed toner cartridge is not an genuine Epson toner cartridge. Using a non-genuine toner cartridge may affect print quality. Epson shall not be liable for any damages or problems arising from the use of consumable products not manufactured or approved by Epson. Installing a genuine toner cartridge is recommended. Press the B&W Start or Color Start button on the control panel to resume printing.
The installed toner cartridge is not a genuine Epson product. (The letters C, M, Y, and K appear in place of uuuu and indicate the colors Cyan, Magenta, Yellow, and Black respectively.) Installing a genuine toner cartridge is recommended. Using a non-genuine toner cartridge may affect print quality. Epson shall not be liable for any damages or problems arising from the use of consumable products not manufactured or approved by Epson.
Install a genuine Epson product, or select Clear Warning or Clear All Warnings from Reset Menu in the Setup menu's Printer Settings to clear the warning message. See Toner Cartridge for instructions on replacing the toner cartridge.
The optional memory module may be corrupted or incorrect. Replace it with a new one.
The location where the paper jam occurred is displayed at WWWWW. WWWWW indicates the location of the error.
If a paper jam occurs at two or more locations simultaneously, the corresponding multiple locations are displayed.
|
Location |
Description |
|
Jam C |
Paper is jammed at cover C. For instructions on how to remove jammed paper at cover C, see Jam C (cover C). |
|
Jam E |
Paper is jammed at cover E. For instructions on how to remove jammed paper at cover E, see Jam E (cover E). |
|
Jam F |
Paper is jammed at cover F. For instructions on how to remove jammed paper at cover F, see Jam F (cover F). |
|
Jam MP |
Paper is jammed at the MP tray. For instructions on how to remove jammed paper at the MP tray, see Jam MP (MP tray). |
|
Jam LC |
Paper is jammed at the paper cassette. For instructions on clearing this type of paper jam, see Jam LC/G (optional paper cassette and cover G). |
|
Jam G |
Paper is jammed at cover G. For instructions on how to remove jammed paper at cover G, see Jam LC/G (optional paper cassette and cover G). |
There is no paper in the specified paper source (tttt). Load paper of the size (sssss) into the paper source.
The paper loaded in the specified paper source (tttt) does not match the required paper size (sssss). Replace the loaded paper with the correct size paper and press the B&W Start or Color Start button to resume printing, or press the Cancel button to cancel the print job.
If you press the B&W Start or Color Start button without replacing the paper, the product will print on the loaded paper even though it does not match the required size.
A read/write error has occurred for the photoconductor unit. Remove the photoconductor unit and reinsert it. If that fails to clear the error, replace the photoconductor unit. To install the photoconductor unit. See Photoconductor Unit.
The toner cartridge to be replaced is moving to the replacement position in the product.
The required time to process the print data exceeded the print engine speed because the current page is too complex. Press the B&W Start or Color Start button to resume printing, or press the Cancel button to cancel the print job. If this message appears again, select Avoid Page Error on the printer driver.
If you continue to receive this message when printing a particular page, try simplifying the page by limiting the number of graphics or reducing the number and size of fonts.
You can also add more memory to the product as described in Memory Module.
The product is checking the RAM.
The product is ready to receive data and print.
When setting up the product, the photoconductor unit was installed before all toner cartridges were installed.
Open cover B, remove the photoconductor unit, then close cover B.
The photoconductor has reached the end of its service life. Replace the photoconductor unit with a new one. See Photoconductor Unit for instructions.
The error clears automatically after you replace the unit and close all product covers. The photoconductor service life counter is reset automatically.
When the error light is blinking, you can continue printing by pressing the B&W Start or Color Start button. However, the print quality is not guaranteed from then on.
The Toner cartridge for the indicated color has reached the end of its service life. (The letters C, M, Y, and K appear in place of uuuu and indicate the colors Cyan, Magenta, Yellow, and Black respectively.) Replace the cartridge with a new one.
The error clears automatically after you replace the cartridge and close all product covers. The toner cartridge service life counter is reset automatically.
The product's current interface has been reset and the buffer has been cleared. However, other interfaces are still active and retain their settings and data.
All Printer Settings have been reset to the default configuration, or to the last settings that were saved.
A control panel menu setting was changed while the printer was printing. Press the B&W Start or Color Start button to clear this message. The setting is enabled after printing has finished.
Alternatively you can clear this message by performing Reset or Reset All on the control panel. However, the print data will be deleted.
The printer is checking the ROM.
A controller error or a print engine error has been detected. Turn off the printer. Wait at least 5 seconds, then turn it back on. If the error message still appears, write down the error number listed in the LCD panel (Cffff/Eggg), turn off the product, unplug the power cord, then contact a qualified service representative.
The printer is currently in power-save mode. This mode is canceled when the product receives job data or the 
Reset button is pressed.
A read/write error has occurred for the indicated toner cartridges. (The letters C, M, Y, and K appear in place of uuuu and indicate the colors Cyan, Magenta, Yellow, and Black respectively.) Remove the toner cartridges and reinsert them. If that fails to clear the error, replace the toner cartridges.
To install the indicated cartridges. See Toner Cartridge.
The printer cannot clear an error message because the error status still remains. Try solving the problem again.
This message indicates that the toner cartridge for the indicated color is near the end of its service life. (The letters C, M, Y, and K appear in place of uuuu and indicate the colors Cyan, Magenta, Yellow, and Black respectively.) Prepare a new toner cartridge.
The product is warming up so that printing, copying, faxing, or scanning can be done.
This message indicates that the fuser unit has reached the end of its service life. Prepare a new fuser unit.
This message indicates that the photoconductor unit has reached the end of its service life. Printing after this message appears is not guaranteed. Turn the printer off, then replace the photoconductor unit with a new one. See Photoconductor Unit for instructions. The error clears automatically after you replace the unit and close the printer covers.
The developer unit for the indicated color has reached the end of its service life. (The letters C, M, Y, and K appear in place of uuuu and indicate the colors Cyan, Magenta, Yellow, and Black respectively.) You can print after this message appears, but it is recommended to replace the developer unit. Contact your dealer and prepare a new developer unit.
The product is unable to write data to the ROM module correctly. You cannot remove the ROM P because the ROM P is a program ROM module. Contact your dealer.
The product is writing data into the ROM module in the ROM slot P.
An inappropriate photoconductor unit is installed. Install only the photoconductor unit listed in Consumable products.
See Photoconductor Unit for instructions on replacing the photoconductor unit.
An inappropriate toner cartridge is installed. Install only the toner cartridge listed in Consumable products.
See Toner Cartridge for instructions on replacing the toner cartridge. The letters C, M, Y, and K appear in place of uuuu and indicate the colors Cyan, Magenta, Yellow, and Black respectively.
The specified cover (wwww) does not close securely. Open the cover once, then close it.
A paper jam occurred at the Auto Document Feeder. This error also occurs when the product is turned off during a scan job.
This message indicates that the ADF cover is opened when the product scans the original placed on the Auto Document Feeder. Close the ADF cover, and then try the scan again.
Unable to normally connect to a computer on the network in Scan mode. The product is not connected with the computer, Event Manager is not installed on the computer, or a license for Page Manager has not been obtained.
Unable to normally connect to a computer via USB interface in Scan mode. The product is not connected with the computer or Event Manager is not installed on the computer.
An error occurred when you set the transportation lock to the 
locked position. To clear the error message on the LCD panel, set the transportation lock to the 
unlocked position, and then turn on the product again or press the B&W Start or Color Start button to restart the scanning job.
The ADF cover is opened.
An error occurred in the scanner unit. Turn off the product, and then turn it on again several minutes later. If the error occurs again, contact your dealer or a qualified customer support person for assistance.
An error occurs if you perform fax transmission when a power off report cannot be printed after turning on the product.
An error occurs when you perform fax transmission while receiving a fax.
A fax communication error occurred during transmission due to some cause.
An error occurred in the fax unit. Turn off the product, wait several minutes and then turn it on again. If the error occurs again, contact your dealer or a qualified customer support person for assistance.
Unable to perform fax transmissions or receptions due to insufficient memory in the product. Wait until the fax jobs stored in the memory are finished, and then try transmission/reception again.
This message appears when you specify printing a report or list that does not exist in the Printing Report menu in Fax mode.
This message appears until a carriage lock is completed.
Unable to perform fax transmissions. This message appears when you send a fax manually or a color fax transmission fails. When sending a fax using the memory transmission function, the message does not appear.
This message appears when you set a legal size document on the document table for fax transmission. Legal size documents can only be used in the Auto Document Feeder.
For color fax transmission, this message appears when fax transmission cannot be performed while receiving a fax. When the recipient's fax machine supports only black-and-white faxes, this message does not appear since a color fax is transmitted as a black-and-white fax.
This message appears when you set an original that is not supported by the product.
Unable to copy due to insufficient memory of the product. Wait for a few minutes until the current copy job is finished and try copying again, or add more memory.
When you place multiple documents on the Auto Document Feeder and make a continuous high-quality (600 dpi) color copy with the default memory (128 MB), the product may not work properly because of insufficient memory. We recommend adding a memory module so that the total memory size is 256 MB or higher.
This message appears when you turned on the product (fax model) without the fax module installed. Install the fax module correctly on the product, and then turn on the product again. If the error occurs again, contact your dealer or a qualified customer support person for assistance.
The network module is installed incorrectly. Check if the network module is installed correctly, and then turn on the product again. If the error occurs again, contact your dealer or a qualified customer support person for assistance.
A memory access error occurred. Check if the optional memory is installed correctly, and then turn on the product again. If the error occurs again, contact your dealer or a qualified customer support person for assistance.
This message appears when you turned on the product (fax model) without the Auto Document Feeder installed. Install the Auto Document Feeder correctly on the product, and then turn on the product again. If the error occurs again, contact your dealer or a qualified customer support person for assistance.
A system error occurred due to some cause.
 Previous |
| Version NPD1210-02, Copyright © 2005, SEIKO EPSON CORPORATION |
