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Problem Solver

Ready and Error Lights

The ready (green) and error (red) lights on the top of the printer may be the first indication of trouble. The status of the lights, on, off, or flashing, indicates the status of your printer as described below.

The Status Alert window in the EPSON Status Monitor 3 utility indicates what type of error has occurred and offers you a possible solution. Look through this section to find the kind of problem you have, then try the recommended solutions in the order they are presented until your problem is solved.

1. Error light
2. Ready light

ON Flashing Flashing slowly OFF

Lights	Printer Status
	Printer's power is turned off.
	Printer is ready for printing, in Sleep mode, or printing a job. Warning indicated for items other than consumables. To get current information about the printer, check the EPSON Status Monitor 3 utility.
	Printer is warming up, receiving data, resetting the printer, adjusting for printing, cooling down, or requesting users to wait for a moment.
	A consumable product is almost used up. Check the alert message on the EPSON Status Monitor 3 utility and replace the consumable with a new one.
	There is an error that can be easily recovered. Check the alert message on the EPSON Status Monitor 3 utility for a solution.
	The cover of the printer is open, the printer is out of paper, or paper is jammed in the printer. When printing with the Duplex Unit, make sure that the paper size setting is correct.
Flashing simultaneously	Memory module is not installed or installed incorrectly in the S0 slot. See Memory Module.
	A protocol error has occurred. Try turning off the printer and then turning it back on. If this does not clear the error, contact your dealer or a qualified service person.
Flashing alternately	An error has occurred. Try turning off the printer and then turning it back on. If this does not clear the error, contact your dealer or a qualified service person.

Note:

If the problem remains after trying the suggestions in this section, contact your dealer for assistance.

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