Administrator's Guide

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Troubleshooting

Problems Specific to Your Network Environment

Windows Me/98/95 environment
Windows NT environment
Macintosh environment
NetWare environment

Windows Me/98/95 environment

A dial-up connection dialog box appears when printing with TCP/IP via EpsonNet Direct Print.
Cause	What to do
You have selected a phone line or modem (for Internet Explorer 4.0x) for the Internet connection.	Printing will complete normally after you cancel this dialog box, but the message appears every time you print. Connect to the Internet using a local area network or start a dial-up network manually.
A communication error message appears when you start printing or when you open the printer's properties.
Cause	What to do
When you print with NetBEUI or IPP, EPSON Status Monitor cannot be used.	Open the printer's properties and click the Optional Settings tab. Select the Update the Printer Option Information manually radio button. Open the printer's properties and click the Utility tab. Clear the Monitor the Printing Status check box.

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Windows NT environment

A dial-up connection dialog box appears when printing with TCP/IP via EpsonNet Direct Print.
Cause	What to do
You have selected a phone line or modem (for Internet Explorer 4.0x) for the Internet connection.	Printing will complete normally after you cancel this dialog box, but the message appears every time you print. Connect to the Internet using a local area network or start a dial-up network manually.
A communication error message appears when you start printing or when you open the printer's properties.
Cause	What to do
When you print with NetBEUI or IPP, EPSON Status Monitor cannot be used.	Open the printer's properties and click the Optional Settings tab. Select the Update the Printer Option Information manually radio button. Open the printer's properties and click the Utility tab. Clear the Monitor the Printing Status check box.
No clients except an administrator can print via Windows NT Server 4.0/3.51.
Cause	What to do
CREATOR OWNER has been deleted from the Printer Permissions list, or CREATOR OWNER is set to Print or No Access.	Add CREATOR OWNER by clicking the Add button on the Printer Permissions dialog box, or set CREATOR OWNER to Manage Documents (default setting).

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Macintosh environment

Printers do not appear in the Chooser.

Cause

What to do

EtherTalk is not selected in the Network or AppleTalk Control Panel.

For models without Open Transport:
Make sure to select EtherTalk in the Network Control Panel.

For models with Open Transport:
Make sure to select Ethernet in the AppleTalk Control Panel, and make sure AppleTalk is active in the Chooser. Also, check the network equipment including the hub cable.

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NetWare environment

Nothing prints even though clients have sent data to the printer.
Cause	What to do
Clients may not be registered, or the Internal Print Server may not be logged in to the NetWare server.	Make sure clients are registered as users of the print queue and the print server. Also, make sure the Internal Print Server is logged in to the NetWare server.
EpsonNet WinAssist/WebAssist will not start correctly.
Cause	What to do
Microsoft NetWare Directory Service is installed in your computer.	If you are using NDS service, install Novell NetWare Client service.
It takes a long time to start EpsonNet WinAssist.
Cause	What to do
Novell Client service is installed.	Double-click Network in the Control Panel, and double-click the network adapter which does not use IPX/SPX-compatible protocol. Clear the items related to IPX to unbind IPX.
The printers do not appear under the IPX group in the EpsonNet WinAssist dialog box.
Cause	What to do
The printer is turned off.	Turn on the printer.
The printer is not in the same segment as the computer where you installed EpsonNet WinAssist.	To search for Internal Print Servers in other segments, use the Search Options of EpsonNet WinAssist.
You have not logged in to the target NetWare server with supervisor privileges.	From the computer in which EpsonNet WinAssist is installed, log in to the target NetWare server with supervisor privileges.

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