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Print Quality Problems

The background is dark or dirty
White dots appear in the printout
Print quality or tone is uneven
Half-tone images print unevenly
Toner smudges
Areas are missing in the printed image
Completely blank pages are output
The printed image is light or faint
The non-printed side of the page is dirty

The background is dark or dirty

Cause

What to do

You may not be using the correct type of paper for your printer.

If the surface of your paper is too rough, printed characters may appear distorted or broken. EPSON Color Laser Paper, or smooth, high-quality copier paper is recommended for best results. See Available paper types for information on choosing paper.

The paper path inside the printer may be dusty.

Clean internal printer components by printing three pages with only one character per page.

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White dots appear in the printout

Cause

What to do

The paper path inside the printer may be dusty.

Clean internal printer components by printing three pages with only one character per page.

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Print quality or tone is uneven

Cause

What to do

Your paper may be moist or damp.

Do not store paper in a humid or damp environment.

One of the imaging cartridges may be near the end of its service life.

If the message on the LCD panel or in EPSON Status Monitor indicates that one of the imaging cartridges is near the end of its service life, replace it. See Imaging Cartridge.

You can also check the remaining service lives of the imaging cartridges by looking at the Basic Settings tab in the printer driver.

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Half-tone images print unevenly

Cause

What to do

Your paper may be moist or damp.

Do not store paper in a humid or damp environment. Be sure to use paper that is newly unwrapped.

One of the imaging cartridges may be near the end of its service life.

If the message on the LCD panel or in EPSON Status Monitor indicates that one of the imaging cartridges is near the end of its service life, replace it. See Imaging Cartridge.

You can also check the remaining service lives of the imaging cartridges by looking at the Basic Settings tab in the printer driver.

The gradation setting is too small when printing graphics.

For Windows users, on the Basic Settings tab in the printer driver, click the Advanced tab and select the More Settings button. Then select the Halftoning.

For Mac users, on the Basic Settings tab in the printer driver, click More Settings, select the Enh.MG button, then select Smooth.

The setting above can be set only when printing in black and white.

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Toner smudges

Cause

What to do

Your paper may be moist or damp.

Do not store your paper in a humid or damp environment.

You may not be using the correct type of paper for your printer.

EPSON Color Laser Paper or smooth, high-quality copier paper is recommended for best results. See Available paper types for information on choosing paper.

The paper path inside the printer may be dusty.

Clean internal printer components by printing three pages with only one character per page.

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Areas are missing in the printed image

Cause

What to do

Your paper may be moist or damp.

This printer is sensitive to moisture absorbed by the paper. The higher the moisture content in the paper, the lighter the printout. Do not store paper in a humid or damp environment.

You may not be using the correct type of paper for your printer.

If the surface of your paper is too rough, printed characters may appear distorted or broken. EPSON Color Laser Paper or smooth, high-quality copier paper is recommended for best results. See Available paper types for information on choosing paper.

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Completely blank pages are output

Cause

What to do

The printer may have loaded more than one sheet at a time.

Remove the paper stack and fan it. Tap it on a flat surface to even the edges, then reload the paper.

One of the imaging cartridges may be near the end of its service life.

If the message on the LCD panel or in EPSON Status Monitor indicates that one of the imaging cartridges is near the end of its service life, replace it. See Imaging Cartridge.

You can also check the remaining service lives of the imaging cartridges by looking at the Basic Settings tab in the printer driver.

The problem may be with your application or interface cable.

Print out a status sheet. See Printing a Status Sheet. If a blank page is ejected, the problem may be with the printer. Turn off the printer and contact your dealer.

The Paper Size setting may be incorrect.

Make sure the correct paper size is set in the Tray Menu on the control panel.

MP Tray Size setting may be incorrect.

When loading paper for which the size is not specified with Auto setting, specify the correct paper size on the MP Tray Size setting in the Tray Menu on the control panel.

The cartridge seal may not be pulled out of the imaging cartridge.

Make sure that the cartridge seal has been pulled out completely. See Imaging Cartridge for details.

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The printed image is light or faint

Cause

What to do

Your paper may be moist or damp.

Do not store your paper in a humid or damp environment.

The Toner Save mode may be on.

Turn off the Toner Save mode using the printer driver or the printer’s control panel menus. To modify the Toner Save mode using the printer driver, select the Advanced button in the Basic Settings tab, and click the More Settings. Deselect the Toner Save check box in the More Settings dialog box for Windows users or in the Advanced dialog for Mac users.

One of the imaging cartridges may be near the end of its service life.

If the message on the LCD panel or in EPSON Status Monitor indicates that one of the imaging cartridges is near the end of its service life, replace it. See Imaging Cartridge.

You can also check the remaining service lives of the imaging cartridges by looking at the Basic Settings tab in the printer driver.

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The non-printed side of the page is dirty

Cause

What to do

Toner may have spilled onto the paper feed path.

Clean internal printer components by printing three pages with only one character per page.

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