Reference Guide

Problem Solver

Printout Problems

Printout is garbled
Misalignment of colors
The printout's orientation on the page is not correct
Graphics do not print correctly

Printout is garbled

Cause

What to do

The interface cable may not be plugged in securely.

Make sure that both ends of the interface cable are plugged in securely.

You may not be using the correct interface cable.

If you are using the USB interface, use a Revision 2.0 cable.

Note:

If a status sheet does not print correctly, your printer may be damaged. Contact your dealer or a qualified service representative.

Cause	What to do
The registration position of each color may have shifted while the printer was being shipped or moved to a new location.	Check the color registration and adjust the alignment if necessary. See Checking color registration for instructions.

Cause	What to do
The page length and margins may be set incorrectly in your application.	Make sure that you are using the correct page length and margin settings in your application.
The Paper Size setting may be incorrect.	Make sure the correct paper size is set in the Tray Menu on the control panel.

Cause	What to do
You may need more memory.	Graphics require large amounts of memory. Install an appropriate memory module. See Memory Module. Or, select the Avoid Page Error check box on the Extended Settings dialog box. For details, see Making Extended Settings for Windows, or see Making Extended Settings for Macintosh.