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Troubleshooting

Printouts are Not What You Expected

Incorrect or garbled characters
Incorrect margins
Inverted image
Blank pages print
Printed color differs from the color on the screen
A ruled line shifts
Printout has smears on the bottom edge

Incorrect or garbled characters

Try one or more of these solutions:

Select your printer as the default printer in Windows. See Your EPSON printer is not selected as the default printer.

Clear any stalled print jobs from the Progress Meter (for Windows), or EPSON Monitor3 (for Macintosh). See Using the Progress Meter, or Using EPSON Monitor3.

Turn off the printer and computer. Make sure the printer's interface cable is plugged in securely.

Make sure the running application is for Windows 95, 98, 2000, NT 4.0 or Macintosh.

Make sure the EPSON Stylus Pro 9500 printer driver is selected.

If you are using Windows NT 4.0, try to install the EPSON Printer Port. Click Start, point to Programs, then point to EPSON Printers, and point to EPSON Printer Port Uninstall. Follow the messages on the screen.

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Incorrect margins

Try one or more of these solutions:

Check the margin settings in your application software.

Make sure the margins are within the printable area of the page. See Printable area.

For Windows, check the settings in the Paper menu. Make sure they are correct for the paper size you are using.

For Macintosh, check the settings in the Page Setup dialog box. Make sure they are correct for the paper size you are using.

Make sure the paper set position is correct. Line the paper up straightly and close to the rows of punch holes on the printer.

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Inverted image

Turn off the Flip Horizontal setting in the printer driver. For instructions, see online help for the printer driver.

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Blank pages print

Try one or more of these solutions:

Select your printer as the default printer in Windows. See Your EPSON printer is not selected as the default printer.

For Windows, check the settings in the Paper menu. Make sure they are correct for the paper size you are using.

For Macintosh, check the settings in the Page Setup dialog box. Make sure they are correct for the paper size you are using.

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Printed color differs from the color on the screen

Try one or more of these solutions:

To color match your system, select sRGB for Windows, or ColorSync for Macintosh, in the Advanced dialog box.

Since monitors and printers produce colors differently, printed colors will not always match on screen colors perfectly. However, the above color systems are provided to overcome color differences.

Select PhotoEnhance4 in the Advanced dialog box. You can produce sharper images with more vivid colors.

Select Color Adjustment in the Advanced dialog box and adjust color, brightness, etc. as required.

For Macintosh, make sure your application and image reading devices support the ColorSync system when you are selecting ColorSync in the Advanced dialog box.

Do not use plain paper.

The color of printout images can differ with media. Use the appropriate paper for your color printing requirements.

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A ruled line shifts

Make sure the print heads are not misaligned.

When bi-directional printing is made, the ruled lines will shift if the print heads are misaligned. Run the Print Head Alignment utility. See Using the Printer Utilities.

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Printout has smears on the bottom edge

Try one or more of these solutions:

If the paper is curled towards the printable side, flatten it or curl it slightly to the opposite side.

For EPSON paper, check the Media Type setting in the Main menu for Windows or in the Print dialog box for Macintosh. Make sure it is correct for the paper you are using.

For paper other than EPSON's, register and select paper thickness in the SelecType mode. Make sure it is correct for the paper you are using. See SelecType Settings.

Set the platen gap setting to WIDE in the Printer Setting menu of the SelecType mode. See SelecType Settings.

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