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Troubleshooting

Clearing Paper Jams

To remove jammed paper, follow these steps:

Turn off the printer.

Lift the paper tray slightly up and pull it out. Check if there is jammed paper in the paper path.

Gently pull the jammed paper out. If you are unable to remove the jammed paper, continue with step 4. If you can remove the jammed paper, go to step 9.

If you have installed the optional Lower Paper Cassette, take the lower paper tray out and check the inside of the paper cassette.

Open the rear manual feed slot cover and paper path cover.

If necessary, open the paper guide inside.

Gently pull the jammed paper out. If you cannot remove the jammed paper, continue with step 8. If you can remove the jammed paper, go to step 9.

Open the printer cover. Gently pull the jammed paper out.

Make sure the printer cover, paper guide inside, paper path cover, and rear manual feed slot cover are closed. Turn the printer back on.

Press the Eject/Continue button to make sure the paper feeds properly. See if any pieces of paper are left inside the printer.

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