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Problem Solver

Paper Does Not Feed Correctly

Paper does not feed
Multiple pages feed
The paper jams
Paper improperly loaded
Paper is not ejected fully or is wrinkled
CD/DVD tray is ejected when sending a CD/DVD print job
CD/DVD tray does not eject properly after a CD/DVD print job is finished

Paper does not feed

Remove the stack of paper and make sure of the following:

Loading capacities for Epson special media

Loading Single Sheets of Paper


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Multiple pages feed


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The paper jams

Press the  paper button to eject the jammed paper. If the error does not clear, follow the steps below.

Turn off the printer.

Raise the output tray.

Remove the jammed paper from the paper out path.

If the jammed paper cannot be removed in this step, proceed to the next step.

Open the printer cover, and remove the jammed paper gently.

Caution:
Do not pull the paper forcibly. Doing so may damage your printer. If the jammed paper cannot be removed in this step, proceed to the next step.

Remove the jammed paper from the sheet feeder.

Caution:
Do not pull the paper forcibly. Doing so may damage your printer.

After removing the jammed paper, lower the output tray.

Note:
If you cannot remove a foreign object easily by yourself, do not use force and do not disassemble the printer. Call your dealer for assistance.

If your paper jams frequently, make sure of the following:

Loading capacities for Epson special media


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Paper improperly loaded

If you have loaded the paper too far into the printer, the printer cannot feed the paper correctly. Turn the printer off and gently remove the paper. Then turn the printer on and reload the paper properly.


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Paper is not ejected fully or is wrinkled

Note:
Store any unused paper in its original packaging in a dry area.


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CD/DVD tray is ejected when sending a CD/DVD print job

If the CD/DVD tray is ejected when you send a CD/DVD print job to the printer, the printer is not ready. When a message stating that the printer is ready appears on the screen, reset the CD/DVD tray, and then press the paper button.


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CD/DVD tray does not eject properly after a CD/DVD print job is finished

Follow the instructions below.

Gently remove the CD/DVD tray.

Press the paper button.


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Version NPD0337-01, Copyright © 2004, SEIKO EPSON CORPORATION