User's Guide

Troubleshooting printer problems is best handled in two steps: first diagnose the problem, then apply likely solutions until the problem is fixed.

The information that you need to diagnose and solve most common problems is provided by online problem solving, the control panel, the EPSON Status Monitor utility, or by running a printer operation check. Refer to the appropriate section below.

If you have a specific problem relating to print quality, a printout problem not related to print quality, or a paper feeding problem, or if the printer does not print at all, refer to the appropriate section.

You can diagnose and solve most problems by checking the display on the LCD panel. If you cannot solve the problems by checking the display, use the following table and try the recommended solutions.

Display	Cause	Solution
	Ink out.	Replace with new ink cartridges. see Replacing an Empty Ink Cartridge
	Ink Cartridge is not installed.	Install the ink cartridges.
	No paper is loaded in the sheet feeder.	Load paper in the sheet feeder. Then press Start to continue or Stop/Clear to cancel. see Loading Paper see Loading Envelopes
	Paper is jammed.	Clear paper jam, then press the Start button. see The paper jams
	There is not enough ink in the cartridges to perform head cleaning.	Replace empty or low ink cartridges. see Replacing an Empty Ink Cartridge
	There is a problem with the printer.	Turn the printer off and then back on. If the error does not clear, contact your local authorized service center or contact Epson for a referral. see Contacting Customer Support
	Waste ink pad saturated.	Contact your local authorized service center or contact Epson for a referral. see Contacting Customer Support
	The waste ink pad is nearly saturated.	Contact your local authorized service center or contact Epson for a referral. see Contacting Customer Support
	The memory card does not contain any valid images.	Remove the memory card and see Photo file requirements
	Memory card error.	Remove the memory card and see Supported memory cards
	The connected external device is not recognized.	Check the connection and try again.
	Paper thickness lever is set to the wrong position.	Set the paper thickness lever to the correct position and try again.
	No memory card is inserted.	Insert a valid memory card and try again. see Inserting a memory card

If a problem occurs while printing, an error message will appear in the Progress Meter window.

When ink is out, click the How To button on the screen, and EPSON Status Monitor will lead you step-by-step through the cartridge replacement procedure.

If you see an error message indicating that parts inside the printer are near the end of their service life, contact your dealer for replacement.

If you are unable to determine the source of the problem, run a printer operation check to help you determine whether the problem comes from the printer or your computer.

Compare the quality of the printed check page with the sample shown below. If there are no print quality problems, such as gaps or missing segments in the test lines, the printer itself is fine.

The problem probably lies with the printer driver settings, the application settings, the interface cable (be sure to use a shielded cable), or the computer itself.

If the check page does not print satisfactorily, as shown below, there is a problem with the printer.

For example, if any segment of the printed lines is missing, this could mean a clogged ink nozzle or a misaligned print head.