Reference Guide

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Problem Solver

Printer Does Not Print

All lights are off
Lights came on and then went out
Only the power light is on
The error light is flashing or on
Error light is on and power light is flashing

All lights are off

Press the power button to make sure that the printer is on.

Turn off the printer and make sure that the power cord is securely plugged in.

Make sure that your outlet works and is not controlled by a wall switch or timer.

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Lights came on and then went out

The printer's voltage may not match the outlet rating. Turn off the printer and unplug it immediately. Then, check the printer labels.

Caution:

If the voltage does not match, DO NOT PLUG YOUR PRINTER BACK IN. Contact your dealer.

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Only the power light is on

Turn off the printer and computer. Make sure that the printer's interface cable is securely plugged in.

Make sure that there is no packing material in the printer.

Turn off the printer and the computer, disconnect the printer's interface cable, then print an operation check page.
See Running a printer operation check

If the check page prints correctly, make sure that the printer software and your application are installed correctly.

If you are trying to print a large image, your computer may not have enough memory to print. Try printing a smaller image.

Clear any stalled print jobs from the Spool Manager (Windows Me/98). Users of Windows Me and 98 can clear any stalled print jobs from the spool manager.
See Using EPSON Spool Manager

If the printer sounds like it is trying to print, but is unable to, run the Head Cleaning utility.
See Cleaning the Print Head

If this does not work, replace the ink cartridges.
See Replacing an Ink Cartridge

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The error light is flashing or on

Check EPSON Status Monitor 3 (Windows) or EPSON StatusMonitor (Macintosh) to find the cause of the error, then try one or more of these solutions:

If the paper out light is on and there is no paper in the printer, load paper into the sheet feeder.

If the ink error light is flashing, the ink supply is low. Obtain a replacement cartridge of the appropriate type.
See Replacing an Empty Ink Cartridge

If the ink error light is on, the ink cartridge is empty. Replace the appropriate ink cartridge.
See Replacing an Empty Ink Cartridge

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Error light is on and power light is flashing

Follow the steps below.

Press the paper button, then remove any paper in the printer.

Turn the printer off. Check for and remove any foreign objects or pieces of paper from inside the printer. Also make sure that there is sufficient space around the vent on the back of the printer to allow proper ventilation. Remove any objects blocking the vent. Then, turn the printer back on.

Note:

If you cannot remove a foreign object easily by yourself, do not use force and do not disassemble the printer. Call your dealer for assistance.

If the error does not clear, contact your dealer.

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