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How to / Checking Printer Condition and Maintaining

Cleaning the Print Head

Using the Head Cleaning utility
Using the control panel buttons

If you find that the printed image is unexpectedly faint or dots in the printed image are missing, you may be able to solve these problems by cleaning the print head, which ensures that the nozzles are delivering ink properly.

You can clean the print head from your computer using the Head Cleaning utility in the printer software, or from the printer itself by using the printer's control panel buttons.

Note:

Print head cleaning uses both color and black ink. To avoid wasting ink, clean the print head only if print quality declines (for example, if the printout is blurry or the color is incorrect or missing).

Use the Nozzle Check utility first to confirm that the print head needs to be cleaned. This saves ink.

You cannot clean the print head if the message "ink out" is displayed or the ink icon flashes to show ink out or ink low on the LCD panel. Replace the appropriate ink cartridge first.

Using the Head Cleaning utility

Refer to the appropriate section below to use the Head Cleaning utility.

For Windows users

Follow the steps below to clean the print head using the Head Cleaning utility.

Check that no warnings or errors are displayed on the LCD panel.

Note:

You cannot clean the print head if the message "ink out" is displayed or the ink icon flashes to show ink out or ink low on the LCD panel. Replace the appropriate ink cartridge first.

Access the printer software.

Accessing the Printer Software for Windows

Click the Maintenance tab, then click the Head Cleaning button.

Follow the on-screen instructions.

It takes about thirty seconds to complete.

Caution:

Never turn the power supply to the printer off while the progress meter is displayed in the LCD panel. Doing so may damage the printer.

When the cleaning cycle finish, click Print nozzle check pattern in the Head Cleaning dialog box to confirm that the head is clean and to reset the cleaning cycle.

Below are nozzle check patterns:

Good sample

Print head needs to be cleaned

In the check pattern, if you find that any segments are missing from the test lines, you may need to repeat the head cleaning and print the nozzle check pattern again.

If print quality has not improved after repeating this procedure four or five times, turn the printer off and leave it alone overnight, then try head cleaning again.

If the print quality still has not improved, one or both of your ink cartridges may be old or damaged and may need to be replaced. To replace an ink cartridge before it is empty, see Replacing an Ink Cartridge .

If print quality remains a problem after replacing the ink cartridges, contact your dealer.

Note:

To maintain print quality, we recommend turning on the printer for at least one minute every month.

For Macintosh users

Follow the steps below to clean the print head using the Head Cleaning utility.

Check that no warnings or errors are displayed on the LCD panel.

Note:

You cannot clean the print head if the message "ink out" is displayed or the ink icon flashes to show ink out or ink low on the LCD panel. Replace the appropriate ink cartridge first.

For users of Mac OS 8.6 or 9.x, access the printer software, click the Utility icon button, and then click the Head Cleaning button.

For users of Mac OS X, double-click the EPSON Printer Utility icon in the Applications folder in Macintosh HD (the default hard disk name), select your printer, click OK in the Printer List window, and then click the Head cleaning button in the Utility dialog box.

Follow the on-screen instructions.

It takes about thirty seconds to complete.

Caution:

Never turn the power supply to the printer off while the progress meter is displayed in the LCD panel.Doing so may damage the printer.

When the cleaning cycle finish, click the Confirmation button in the Head Cleaning dialog box to print a nozzle check pattern and to reset the cleaning cycle. Use the check pattern to confirm that the head is clean.

If print quality has not improved after repeating this procedure four or five times, turn the printer off and leave it alone overnight, then try head cleaning again.

If the print quality still has not improved, one or both of your ink cartridges may be old or damaged and may need to be replaced. To replace an ink cartridge, see Replacing an Ink Cartridge .

If print quality remains a problem after replacing the ink cartridges, contact your dealer.

Note:

To maintain print quality, we recommend turning on the printer for at least one minute every month.

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Using the control panel buttons

Follow the steps below to clean the print head using the control panel buttons.

Check that no warnings or errors are displayed on the LCD panel.

Note:

You cannot clean the print head if the message "ink out" is displayed or the ink icon flashes to show ink low on the LCD panel. In case of ink out, the ink cartridge replacement procedure will start. If you do not want to replace an ink cartridge at this moment, press Custom 2 button to return the print head to its home position.

Press the maintenance button.

Press button to position the cursor at Head Cleaning and press the Select button.

Caution:

Never turn the power supply to the printer off while the progress meter is displayed in the LCD panel. Doing so may damage the printer.

Follow the instructions displayed in the LCD panel and press the Custom 1 button.

The print head cleaning starts.

If print quality has not improved after repeating this procedure four or five times, turn the printer off and leave it alone overnight, then try head cleaning again.

If print quality remains a problem after replacing the ink cartridges, contact your dealer.

Note:

To maintain print quality, we recommend turning on the printer for at least one minute every month.

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