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Problem Solver

Paper Does Not Feed Correctly

Paper does not feed
Multiple pages feed
Paper jams
Paper improperly loaded
Paper is not ejected fully or is wrinkled

If one of the following problems has occurred, try the solution(s) listed for that problem.

Paper does not feed

Remove the stack of paper and make sure of the following:

Load the paper again. Make sure that you follow any special loading instructions that came with your paper. Also see the paper handling section in this guide.


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Multiple pages feed


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Paper jams

Press the  maintenance button to eject the jammed paper. If the error does not clear, open the printer cover and remove all of the paper inside, including any torn pieces, then reload the paper in the sheet feeder and press  maintenance button to resume printing.

Note:
If you cannot remove a foreign object easily by yourself, do not use force and do not disassemble the printer. Call your dealer for assistance.

If your paper jams frequently, make sure of the following:


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Paper improperly loaded

If you have loaded the paper too far into the printer, the printer cannot feed the paper correctly. Turn the printer off and gently remove the paper. Then turn the printer on and reload the paper properly.


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Paper is not ejected fully or is wrinkled

Try one or more of these solutions:

Note:
Store any unused paper in its original packaging in a dry area. See Paper for specifications.


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Version 1.00E, Copyright © 2002, SEIKO EPSON CORPORATION