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Problem Solver

Paper Does Not Feed Correctly

Paper does not feed
Multiple pages feed
Paper jams
Paper improperly loaded
Paper is not ejected fully or is wrinkled

If one of the following problems has occurred, try the solution(s) listed for that problem.

Paper does not feed

Remove the stack of paper and make sure of the following:

• The paper is not curled or creased.

• The paper is not too old. See the instructions that came with the paper for more information.

• The paper is not loaded higher than the arrow on the left edge guide.

• Paper is not jammed inside the printer. If it is, remove the jammed paper.

• The black and/or color ink cartridges are not empty. If one is, replace the appropriate cartridge. To determine which cartridge is empty, see Replacing an Ink Cartridge.

Load the paper again. Make sure that you follow any special loading instructions that came with your paper. Also see the paper handling section in this guide.

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Multiple pages feed

• Make sure that the paper stack fits under the arrow mark located on the inside surface on the left edge guide.

• Make sure that the left edge guide is snug to the left edge of the paper.

• Make sure that the paper is not curled or folded. If so, flatten it or curl it slightly toward the opposite side before loading.

• Make sure that the position of the adjust lever is appropriate for the media type. When printing on media of normal thickness, set the adjust lever to the "0" position. When printing on envelopes and thick media, set the position to "+".

• Remove the stack of paper and make sure that the paper is not too thin. See Paper for specifications. Fan the edges of the stack to separate the sheets, then reload the paper.

• If too many copies of a document are being printed, check the Copies setting on the printer software's Paper menu (Windows) or in the Print dialog box (Macintosh) and in your application. For instructions, see Making Settings on the Paper Menu for Windows or Making settings in the Print dialog box for Macintosh.

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Paper jams

Press the  maintenance button to eject the jammed paper. If the error does not clear, open the printer cover and remove all of the paper inside, including any torn pieces, then reload the paper in the sheet feeder and press  maintenance button to resume printing.

Note:

If you cannot remove a foreign object easily by yourself, do not use force and do not disassemble the printer. Call your dealer for assistance.

If your paper jams frequently, make sure of the following:

• The paper is smooth, not curled or wrinkled.

• The printable side of the paper is face up in the sheet feeder.

• The paper stack was fanned before loading.

• The paper is not loaded above the arrow on the left edge guide.

• The left edge guide is adjusted to fit your paper.

• The printer is on a flat, stable surface that extends beyond the printer base in all directions. The printer will not operate properly if it is tilted.

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Paper improperly loaded

If you have loaded the paper too far into the printer, the printer cannot feed the paper correctly. Turn the printer off and gently remove the paper. Then turn the printer on and reload the paper properly.

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Paper is not ejected fully or is wrinkled

Try one or more of these solutions:

• If the paper does not eject fully, press the  maintenance button, then open the printer cover and remove the paper. Also, check the Paper Size setting in from your application or printer software.

• If the paper is wrinkled when it comes out, it may be damp or too thin. Load a new stack.

Note:

Store any unused paper in its original packaging in a dry area. See Paper for specifications.

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