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Problem Solver

Printouts Are Not What You Expected

Incorrect or garbled characters
Incorrect margins
Inverted image
Blank pages print
Printout has smears on the bottom edge
Printing is too slow

If one of the following problems has occurred, try the solutions listed for the problem.

Incorrect or garbled characters

Try one or more of these solutions:

Make sure that your printer and printer driver are appropriately selected.

Clear any stalled print jobs from the Spool Manager. For instructions, see Using EPSON Spool Manager.

Turn off the printer and computer. Make sure the printer's interface cable is securely plugged in.

If you are using Windows NT 4.0, try to uninstall the EPSON Printer Port. Click Start, point to Programs and then to EPSON Printers, then click EPSON Printer Port Uninstall. Follow the on-screen instructions.

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Incorrect margins

Try one or more of these solutions:

Check the margin settings in your application. Make sure the margins are within the printable area of the page. See Paper for specifications.

For Windows, check the settings on the Paper menu. Make sure the settings are appropriate for the paper size you are using.

For Macintosh, check the settings in the Page Setup dialog box. Make sure the settings are appropriate for the paper size that you are using.

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Inverted image

Clear the Flip Horizontal check box in the printer driver, or turn off the "Mirror" setting in your application. For instructions, see online help for the printer driver or for your application.

Macintosh users can refer to Making the Advanced settings for details.

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Blank pages print

Try one or more of these solutions:

Make sure that your printer and printer driver are appropriately selected.

Select your printer as the default printer in Windows.

For Windows, check the settings on the Paper menu. Make sure they are appropriate for the paper size that you are using.

For Macintosh, check the settings in the Page Setup dialog box. Make sure they are appropriate for the paper size that you are using.

Run the Head Cleaning utility to clear any clogged nozzles. Windows Me, 98 or 95 users can start the now.

After trying one or more of these solutions, run a printer operation check to check your results. See Running a printer operation check for details.

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Printout has smears on the bottom edge

Try one or more of these solutions:

If the paper is curled toward the printable side, flatten it or curl it slightly toward the opposite side.

Set the adjust lever to the "+" position and clear the High Speed check box in your printer driver's Advanced dialog box. The Advanced dialog box is accessible through the Main menu (Windows) or the Print dialog box (Macintosh) when Custom is selected as the Mode setting. To turn this option off, you may also need to change the Print Quality setting.

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Printing is too slow

Try one or more of these solutions:

Make sure the Media Type setting in your printer driver is correct. For instructions, see Making the Media Type setting for Windows or Making the Media Type setting for Macintosh.

Select Automatic as the Mode setting on your printer driver's Main menu (Windows) or in the Print dialog box (Macintosh) and then move the slider to Speed. For instructions, see Using the Automatic mode for Windows or Using the Automatic mode for Macintosh.

Close any applications you are not using at the moment.

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