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Paper Does Not Feed Correctly

Paper does not feed
Multiple pages feed
The paper jams
Paper is not ejected fully or is wrinkled
Paper does not feed correctly when using roll paper
Paper does not feed correctly when using the double-sided printing feature

If one of the following problems has occurred, try the solution(s) listed for that problem.

Paper does not feed

Remove the stack of paper and make sure of the following:

Then, load the paper again. Make sure that you follow any special loading instructions that came with your paper. See also the paper handling section in this guide.


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Multiple pages feed


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The paper jams

Press the  maintenance button to eject the jammed paper. If the error does not clear, open the printer cover and remove all of the paper inside, including any torn pieces. Then, reload the paper in the sheet feeder and press  maintenance button to resume printing.

Note:
If you cannot remove a foreign object easily by yourself, do not use force and do not disassemble the printer. Call your dealer for assistance.

If your paper jams frequently, make sure of the following:


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Paper is not ejected fully or is wrinkled

Try one or more of these solutions:

Note:
Store any unused paper in its original packaging in a dry area. See Paper for specifications.


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Paper does not feed correctly when using roll paper

If roll paper does not feed correctly, try the following:

Change the setting to Roll Paper, then cut the paper off at the back of the printer. Turn the printer power off to remove the paper from the front of the printer, then reload the roll paper as described in Loading the Roll Paper.


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Paper does not feed correctly when using the double-sided printing feature

If multiple pages feed when using the double-sided printing feature, remove the paper as instructed in Multiple pages feed. You may be able to reuse the pages that were fed in error. Make sure that the paper is not wrinkled or creased, then reload it properly to ensure that no pages are skipped and that the document is printed correctly.

If paper jams when using the double-sided printing feature, remove the paper as instructed in The paper jams. If a number of print jobs have been sent to the printer, check the page settings in your application and confirm that the paper is loaded properly to ensure that no pages are skipped and that the document is printed correctly.


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Version 1.00E, Copyright © 2001, SEIKO EPSON CORPORATION