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Problem Solver

Paper Does Not Feed Correctly

Paper does not feed
Multiple pages feed
The paper jams
Paper does not eject fully or is wrinkled
Paper doesn't feed correctly when using the double-sided printing feature

If one of the following problems has occurred, try the solution(s) listed for the problem.

Paper does not feed

Remove the stack of paper and make sure of the following:

The paper is not curled or creased.

The paper is not too old. See the instructions that came with the paper for more information.

The paper is not loaded above the arrow on the left edge guide.

Paper is not jammed inside the printer. If it is, remove the jammed paper.

The black and/or color ink cartridge is empty. Replace the appropriate cartridge. See Replacing an Empty Ink Cartridge.

Load the paper again. Make sure that you follow any special loading instructions that came with your paper. See also "Paper Handling" on page 19 the paper handling section in this guide.

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Multiple pages feed

Remove the stack of paper and make sure that the paper is not too thin. See Paper for specifications. Fan the edges of the stack to separate the sheets, then reload the paper.

If too many copies of a document are being printed, check the Copies setting in both the printer driver and in your application. For Windows users, see Modifying the printout style for instructions. For Macintosh users, see Modifying the Page Layout.

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The paper jams

Press the load/eject button to eject the jammed paper. If the error does not clear, open the printer cover and remove all of the paper inside, including any torn pieces. Then, reload the paper in the sheet feeder and press load/eject button to resume printing.

Note:

If you cannot remove a foreign object easily by yourself, do not use force and do not disassemble the printer. Call your dealer for assistance.

If your paper jams frequently, make sure of the following:

The paper is smooth, not curled or wrinkled.

The paper is of high-quality, loaded with the printable side up.

The paper stack was fanned before loading.

The paper is not loaded above the arrow on the left edge guide.

The left edge guide is adjusted to fit your paper.

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Paper does not eject fully or is wrinkled

If the paper does not eject fully, press the load/eject button. Also check the Paper Size setting in your application or printer driver.

If the paper is wrinkled when it comes out, it may be damp or too thin. Load a new stack.

Note:

Store any unused paper in its original packaging in a dry area. See Paper for specifications.

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Paper doesn't feed correctly when using the double-sided printing feature

If multiple pages feed when using the double-sided printing feature, remove the paper as instructed in Multiple pages feed. You may be able to reuse the pages that were fed in error. Make sure that the paper is not wrinkled or creased, then reload it properly to ensure that no pages are skipped and that the document is printed correctly.

If paper jams when using the double-sided printing feature, remove the paper as instructed in The paper jams. If a number of print jobs have been sent to the printer, check the page settings in your application and confirm that the paper is loaded properly to ensure that no pages are skipped and that the document is printed correctly.

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