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Problem Solver

Can not install the USB Printer Driver

Make sure your computer is a Windows 98 pre-installed model
Make sure that EPSON USB Printer Devices appears in the Device Manager menu

Make sure your computer is a Windows 98 pre-installed model

Your computer must be a Windows 98 pre-installed model. You may not be able to install or run the USB Printer Driver on a computer which is not equipped with a USB port or which is upgraded from Windows 95 to 98.

For details about your computer, contact your dealer.

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Make sure that EPSON USB Printer Devices appears in the Device Manager menu

If you canceled the plug-and-play driver installation before the procedure was completed, either the USB printer device driver or the printer driver may be incorrectly installed.

Follow the steps below to check the installation and reinstall the drivers.

Turn the printer on. Plug the USB cable into the printer and the computer.

Right-click the My Computer icon on your desktop, then click Properties.

Click the Device Manager tab.

If your drivers are correctly installed, EPSON USB Printer Devices should appear in the Device Manager menu.

If EPSON USB Printer Devices does not appear in the Device Manager menu, click the plus (+) sign beside Other Devices to view the installed devices. If USB Printer appears under Other Devices, the USB printer device driver is not installed correctly. If EPSON Stylus COLOR 860 appears, the printer driver is not installed correctly.

If neither USB Printer nor EPSON Stylus COLOR 860 appears under Other Devices, click Refresh or unplug the USB cable from the printer, then plug it into the printer again.

Under Other Devices, click USB Printer or EPSON Stylus COLOR 860, then click Remove. Then click OK.

Unplug the USB cable from the printer, then plug it into the printer again.

The following dialog box appears. Install the driver again, following the instructions in the Setup Guide.

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