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Problem Solver

Diagnosing the Problem

Error indicators
Status Monitor 3 (Not available for Windows 3.1)
Running a printer operation check
Printer does not work correctly with the USB

Troubleshooting printer problems is best handled in two easy steps: first diagnose the problem, then apply likely solutions until the problem is fixed. The information that you need to diagnose the most common problems is provided by the printer's control panel lights and by the Status Monitor utility (for Windows 95, 98, NT 4.0 and Macintosh).

Error indicators

You can identify many common printer problems with the lights on your printer's control panel. If your printer stops working and the lights are on or flashing, use the following table of panel light patterns to diagnose the problem, then follow the recommended corrective measures.

Lights	Problem and Solution
	Paper Out
	No paper is loaded in the printer.	Load paper in the sheet feeder; then press the load/eject button. The printer resumes printing and the light goes out.
	Paper Jam
	Paper has jammed in the printer.	Press the load/eject button. The printer ejects the jammed paper and then resumes printing. If the error is not cleared, open the printer cover and remove the jammed paper. Then reload paper in the sheet feeder and press the load/eject button. The printer resumes printing.
	Ink Low (black ink cartridge)
	The black ink cartridge is nearly empty.	Obtain a replacement black ink cartridge (S020189).
	Ink Out (black ink cartridge)
	The black ink cartridge is empty.	Replace the black ink cartridge with a new one (S020189). See Replacing an Empty Ink Cartridge for details.
	Ink Low (color ink cartridge)
	The color ink cartridge is nearly empty.	Obtain a replacement color ink cartridge (S020191).
	Ink Out (color ink cartridge)
	The color ink cartridge is empty.	Replace the color ink cartridge with a new one (S020191). See Replacing an Empty Ink Cartridge for details.
	Carriage Error
	The print head carriage is obstructed by jammed paper or other foreign material and cannot return to the home position.	Turn off the printer. Open the printer cover and remove any paper from the paper path by hand. Then turn the printer back on. If the error is not cleared, contact your dealer.
	Fatal Error
	The yellow tape seal has not been removed from the ink cartridge.	Turn off the printer, then turn it on again. The ink out lights come on and the print head moves left. Replace the ink cartridge with a new one. If the fatal error occurs again after turning on the printer, contact your dealer.
	Unknown Printer Error
	An unknown printer error has occurred.	Turn off the printer, and contact your dealer.

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Status Monitor 3 (Not available for Windows 3.1)

The Status Monitor 3 utility's Printer Status window provides status messages and a graphic display showing the current state of the printer.

If a problem occurs while printing, an error message appears in the Progress Meter window.

When ink is out, click the How To button in the Printer Status window and the Status Monitor will lead you step-by-step through the cartridge replacement procedure.

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Running a printer operation check

Performing a printer operation check can help you determine whether the problem comes from the printer or the computer.

To print a printer operation check page, follow these steps.

Make sure both the printer and computer are turned off.

Disconnect the cable from the printer's interface connector.

If you use the parallel interface, unlock the wire clips on both sides of the interface connector and remove the ground connector, if necessary. Then disconnect the cable from the printer's interface connector.

Make sure that A4 or Letter size paper is loaded in the sheet feeder.

Hold down the load/eject button and press the power button to turn on the printer. Then release both buttons.

The printer prints an operation check page including the version of your printer's ROM, the ink counter code, and a nozzle check pattern.

Compare the quality of the printed check page with the sample shown below. If there are no print quality problems, such as gaps or missing segments in the test lines, the printer itself is all right and the problem probably lies in the printer software settings, application settings, the interface cable (be sure to use a shielded cable), or the computer itself.

If the check page does not print satisfactorily as shown below, there is a problem with the printer. For example, if any segment of the printed lines is missing, this could be a clogged ink nozzle or a misaligned print head.

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Printer does not work correctly with the USB

If your printer does not work correctly with a USB cable, try one or more of these solutions:

Use the recommended USB cable as described in System Requirements

If you use a USB hub, connect the printer to the first tier of the hub, or connect the printer to the computer's USB port directly.

For PC's, try reinstalling the USB Printer Device Driver and the printer software. First, uninstall the EPSON Printer Software using Add/Remove Programs in the Control Panel, then uninstall the EPSON USB Printer Devices. Next, re-install the software as described in Setup Guide. If EPSON USB Printer Devices is not registered in the Add/Remove Programs list, access the CD-ROM and double-click epusbun.exe. Then follow the onscreen instructions.

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