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Problem Solver

Diagnosing the Problem

Error indicators
Status Monitor 3
Running a printer operation check

Troubleshooting printer problems is best handled in two easy steps: first diagnose the problem, then apply likely solutions until the problem is fixed. The information that you need to diagnose the most common problems is provided by the printer's control panel lights and by the Status Monitor utility (for Windows 95, 98, NT 4.0 and Macintosh).

Error indicators

You can identify many common printer problems with the lights on your printer's control panel. If your printer stops working and the lights are on or flashing, use the following table of panel light patterns to diagnose the problem, then follow the recommended corrective measures.

Lights	Problem and Solution
	Paper Out
	No paper is loaded in the printer.	Load paper in the sheet feeder; then press the load/eject button to turn this light off. The printer resumes printing.
	Paper Jam
	Paper has jammed in the printer.	Press the load/eject button. The printer ejects the jammed paper and then resumes printing. If the error is not cleared, open the printer cover and remove the jammed paper. Then reload paper in the sheet feeder and press the load/eject button. The printer resumes printing.
	Ink Low (black ink cartridge)
	The black ink cartridge is nearly empty.	Obtain a replacement black ink cartridge (S020187).
	Ink Out (black ink cartridge)
	The black ink cartridge is empty.	Replace the black ink cartridge with a new one (S020187). See Replacing an Empty Ink Cartridge for details.
	Ink Low (color ink cartridge)
	The color ink cartridge is nearly empty.	Obtain a replacement color ink cartridge (S020191).
	Ink Out (color ink cartridge)
	The color ink cartridge is empty.	Replace the color ink cartridge with a new one (S020191). See Replacing an Empty Ink Cartridge for details.
	Carriage Error
	The print head carriage is obstructed by jammed paper or other foreign material and cannot return to the home position.	Turn off the printer. Open the printer cover and remove any paper from the paper path by hand. Then turn the printer back on. If the error is not cleared, contact your dealer.
	Unknown Printer Error
	An unknown printer error has occurred.	Turn off the printer, and contact your dealer.

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Status Monitor 3

The Status Monitor 3 utility's Printer Status window provides status messages and a graphic display showing the current state of the printer.

If a problem occurs while printing, an error message appears in the Progress Meter window.

When ink is out, click the How To button in the Printer Status window and the Status Monitor will lead you step-by-step through the cartridge replacement procedure.

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