Reference Guide

Index	Search	Glossary

Contents	Help

Problem Solver

Diagnosing the Problem

Troubleshooting printer problems is best handled in two easy steps: first diagnose the problem, then apply likely solutions until the problem is fixed. The information that you need to diagnose the most common problems is provided by the Status Monitor utility.

The Status Monitor 3 (Windows) or StatusMonitor (Macintosh) utility provides status messages and a graphic display showing the current state of the printer.

If a problem occurs while printing, an error message appears in the Progress Meter window. Click the How To button to have the Status Monitor provide instructions for dealing with the problem.

When the ink is out, click the How To button in the Status Monitor 3, Progress Meter, or StatusMonitor window to have the Status Monitor lead you step-by-step through the cartridge replacement procedure.

[Top]