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Problem Solver
If your printer is not operating properly and you cannot solve the problem using the troubleshooting information in your printer documentation, contact customer support services for assistance.
Customer support will be able to help you much more quickly if you provide them with the following information.
Select your country:
If you purchased your product in the UK or the Republic of Ireland, EPSON (UK) LTD provides a range of customer services and technical support.
Our Customer and Warranty Support teams can be contacted by calling 0870 241 2372 in the UK or 0044 870 241 2372 from the Republic of Ireland. They can provide the following services:
Our Enquiry Desk team can be contacted by calling 0800 220546 in the UK or 1 800 409132 from the Republic of Ireland, by faxing 01442 227271 in the UK or 0044 1442 227271 from the Republic of Ireland, and via Email at info@epson.co.uk. They can provide the following information:
EPSON Australia wishes to provide you with a high level of Customer Service. As well as the user's guide, we provide the following sources for obtaining information:
EPSON FAXBACK will fax you the latest specifications and pricing for most EPSON products offered in Australia. There is also technical information including details of the latest software and drivers available. Phone (02) 9903 9075 and the system will guide you through a number of choices before faxing the information to your fax machine.
This is where you can download the latest software and drivers. Visit the BBS to check out the latest versions. If you have a modem, phone (02) 9417 5090.
Access the EPSON Australia World Wide Web pages. Worth taking your modem here for the occasional surf! You can get the same information as offered on the EPSON FAXBACK and the EPSON Bulletin Board plus more.
Don't forget that your dealer can often help identify and resolve problems. The dealer should always be the first call for advice on problems. They can often solve problems quickly and easily as well as give you advice on the next step to take.
EPSON Helpdesk is provided as a final backup to make sure our clients have access to advice. Operators on the Helpdesk can aid you in diagnosing hardware and software problems. They can also advise you on the latest EPSON products and where the nearest dealer or service agent is located. Many types of queries are answered here.
The Helpdesk numbers are:
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Phone: |
(02) 9903 9040 |
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Fax: |
(02) 9903 9189 |
We encourage you to have all the relevant information on hand when you ring. The more information you prepare, the faster we can help solve the problem. This information includes the User's Guide for your EPSON product, type of computer, operating system, application programs, and any other information you feel is required.
Contacts for information, support and services are:
Information on product specifications, drivers for download, Frequently Asked Questions (FAQ) Product Enquiry and Technical Query are available.
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Phone: |
080 5095465 |
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Fax: |
080 5095474 |
Contacts for information, support and services are:
Information on product specifications, drivers for download, Frequently Asked Questions (FAQ) and Email Enquiry are available.
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Phone: |
03 5191366 |
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Fax: |
03 5191281 |
Sources of information, support and services available from Epson Singapore are:
Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), Sales Enquiry, and Technical Email Support are available.
Our HelpDesk team can help you with the following over the phone:
Sales enquiry and product information
Product usage questions or problem
Enquiries on repair service and warranty
To obtain technical support as well as other after-sales services, users are welcome to contact EPSON Hong Kong Limited.
EPSON Hong Kong has established a local home page in both Chinese and English on the Internet to provide users with the following information:
Users can access our World Wide Web home page at:
http://www.epson.com.hk
An electronic bulletin board system (BBS) is also available to obtain printer information and the latest versions of printer drivers. You can log on to the following number for the BBS service:
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BBS: |
(852) 2827-4244 |
You can also contact our technical staff at the following telephone and fax numbers:
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Phone: |
(852) 2585-4399 |
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Fax: |
(852) 2827-4383 |
To obtain technical support as well as other after sales services, users are welcome to contact the EPSON Philippines Representative Office at the telephone and fax numbers below:
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Phone: |
(632) 813-6552 |
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Fax: |
(632) 813-6545 |
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BBS: |
(632) 814-0595 |
EPSON provides technical assistance 24 hours a day through the electronic support services and automated telephone services listed below. If you wish to speak directly to a technical support representative, see your Printer Basics book for contact information.
 | Note: |
 | For help using any other software on your system, see the documentation for that software for technical support information. |
From the Internet, you can reach EPSON Support at http://support.epson.com. At this site, you can download drivers and other files, look at documentation such as product brochures and user manuals, and access troubleshooting information.
If you have Internet FTP capability, use your Web browser (or other software for FTP downloading) to log onto ftp.epson.com with the user name anonymous and your e-mail address as the password.
To receive technical advice through e-mail, go to http://support.epson.com and complete the form under the troubleshooting tab, as requested.
A variety of automated help services are available 24 hours a day, seven days a week. To use these services, you must have a touch tone telephone and call (800) 922-8911.
You can purchase ink cartridges, paper, manuals, and accessories from EPSON Accessories at (800) 873-7766 or visit our web site at www.epsonsupplies.com (U.S. sales only). In Canada, please call (800) 873-7766 for dealer referral.
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| Version 1.00E, Copyright © 2001, SEIKO EPSON CORPORATION |
