Reference Guide
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Problem Solver
Print Quality Problems
Horizontal banding
Vertical misalignment or banding
Incorrect or missing colors
Blurry or smeared printout
If you are having print quality problems, first perform a , then compare it with the illustrations below. Click the caption under the illustration that best resembles your printout.
Horizontal banding
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Make sure that the printable side of the paper is face up in the sheet feeder.
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Use up ink cartridges within six months after opening their packages.
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Use the genuine Epson ink cartridges.
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Make sure that the Media Type selected in the printer software is appropriate for the type of media loaded in the printer.
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Vertical misalignment or banding
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Make sure that the printable side of the paper is face up in the sheet feeder.
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Make sure that the Media Type selected in the printer softwareis appropriate for the type of media loaded in the printer.
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Incorrect or missing colors
If colors are still incorrect or missing, replace the color ink cartridge. If the problem persists, replace the black ink cartridge.
See Replacing an Ink Cartridge
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If you have just replaced an ink cartridge, make sure the date on the box has not expired. Also, if you have not used the printer for a long time, replace with new ink cartridges.
See Replacing an Ink Cartridge
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Blurry or smeared printout
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Make sure that you are using the appropriate printer driver for your printer.
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Use only paper recommended by Epson.
See Paper
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Use genuine Epson ink cartridges.
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Make sure that the printer is on a flat, stable surface that extends beyond the printer base in all directions. The printer will not operate properly if it is tilted.
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Make sure that your paper is not damaged, dirty, or too old.
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Make sure that your paper is dry and that the printable side is facing up.
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If the paper is curled toward the printable side, flatten it or curl it slightly in the opposite direction.
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Make sure that the Media Type setting in your printer's software is correct.
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Remove each sheet from the output tray as it is printed, especially if you are using transparencies.
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If you are printing on glossy media or transparencies, place a support sheet (or a sheet of plain paper) beneath the stack, or load only one sheet at a time.
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Do not touch or allow any thing to come into contact with the printed side of transparencies or paper with a shiny finish. After printing documents on transparencies or glossy media, allow the ink to set for a few hours before handling them.
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Version NPD0625-01, Copyright © 2004, SEIKO EPSON CORPORATION |