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Problem Solver / Customer Support

Regional Customer Services

If your EPSON product is not operating properly and you cannot solve the problem using the troubleshooting information in your product documentation, contact customer support services for assistance. If customer support for your area is not listed below, contact the dealer where you purchased your product.

Customer support will be able to help you much more quickly if you give them the following information.

• Product serial number
  (The serial number label is usually on the back of the product)

• Product model

• Product software version
  (Click About, Version Info, or similar button in the product software)

• Brand and model of your computer

• Your computer operating system name and version

• Names and versions of the software applications you normally use with your product

Select your country:

• For users in Malaysia

• For users in Singapore

• For users in India

• For users in the Philippines

• For users in Hong Kong

For users in Malaysia

Contacts for information, support, and services are:

World Wide Web (http://www.epson.com.my)

Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), and e-mail enquiries are available.

Epson Trading Shah Alam Head Office

For users in Singapore

Sources of information, support, and services available from Epson Singapore are:

World Wide Web (http://www.epson.com.sg)

Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), Sales Enquiries, and Technical Support via e-mail are available.

Epson HelpDesk [Phone: (065) 5863111]

Our HelpDesk team can help you with the following over the phone:

• Sales enquiries and product information

• Product usage questions or problem

• Enquiries on repair service and warranty

For users in India

Contacts for information, support, and services are:

World Wide Web (www.epson.co.in)

Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), Products Enquiry, and Technical Query are available.

Epson India Bangalore Head Office:

For users in the Philippines

To obtain technical support as well as other after sales services, users are welcome to contact the EPSON Philippines Representative Office at the telephone and fax numbers below:

For users in Hong Kong

To obtain technical support as well as other after-sales services, users are welcome to contact EPSON Hong Kong Limited.

Internet home page

EPSON Hong Kong has established a local home page in both Chinese and English on the Internet to provide users with the following information:

• Product information

• Answers to Frequently Asked Questions (FAQs)

• Latest versions of EPSON product drivers

Users can access our World Wide Web home page at:

http://www.epson.com.hk

Electronic bulletin board system

An electronic bulletin board system (BBS) is also available to obtain product information and the latest versions of product drivers. You can log on to the following number for the BBS service:

Technical Support Hotline

You can also contact our technical staff at the following telephone and fax numbers:

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