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Troubleshooting / Scanning Problems

Software Operation Problems

You cannot start EPSON Scan
The scanner software does not work properly

You cannot start EPSON Scan

Try one or more of the following solutions.

• Turn on this product and then turn on the computer.

• Turn off this product and the computer. Then check the connection between this product and the computer.

• Make sure that EPSON Scan is selected in your application software.

• On the Device Manager menu, make sure this product's name appears under Imaging devices hardware type without a question (?) or an exclamation (!) mark. If this product appears with a question (?) or an exclamation (!) mark, or as an Unknown devices hardware type, uninstall EPSON Scan. Then reinstall it by following the instructions in your Setup Guide.

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The scanner software does not work properly

Try one or more of the following solutions.

• For Windows XP and Me users:
  Check whether this product's icon appears more than once in the Scanners and Cameras Properties dialog box. To check, double-click the Scanners and Cameras icon in Control Panel. Remove this product's icon from the window, and then reinstall EPSON Scan by following the instructions in your Setup Guide.

• For Windows 98 and 2000 users:
  Check whether this product is listed more than once in the Scanners and Cameras Properties dialog box. To view the dialog box, double-click the Scanners and Cameras icon in Control Panel. Remove this product from the list of installed devices, and then reinstall EPSON Scan following the instructions in your Setup Guide.

• Make sure your computer meets the memory and other system requirements specified for the software you are using.

• Make sure the computer has enough memory for your software. If the computer does not have enough memory available, see your software and computer documentation for details.

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