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Troubleshooting

Contacting Customer Support

For users in the United Kingdom and the Republic of Ireland
For users in the Middle East
For users in Scandinavia
For users in South Africa
For users in Australia
For users in Singapore
For users in Thailand
For users in Indonesia
For users in Hong Kong
For users in Malaysia
For users in India
For users in the Philippines

If your EPSON product is not operating properly and you cannot solve the problem using the troubleshooting information in your product documentation, contact customer support services for assistance. If customer support for your area is not listed below, contact the dealer where you purchased your product.

Customer support will be able to help you much more quickly if you give them the following information:

For users in the United Kingdom and the Republic of Ireland

http://www.epson.co.uk

Visit our Internet home page for a full list of support and warranty services including:

Support Via Telephone

Other Products:

UK 08701 637 766

The Republic of Ireland 01 679 9015

Pre-Sales Enquiries, Literature Requests and Nearest Dealer

Home Page:

http://www.epson.co.uk

Email:

info@epson.co.uk

Telephone:

UK 0800 220 546

The Republic of Ireland 1 800 409 132

Fax:

UK 01442 227271

The Republic of Ireland 00 44 1442 227 271


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For users in the Middle East

Some of these services may be available in English only.

http://www.epson.com

Select your country from our Internet home page for a full list of support and warranty services including:

Technical Support Via Email and Telephone

Pre-Sales Enquiries, Literature Requests and Nearest Dealer

Select your country from our Internet home page at
http://www.epson.com.


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For users in Scandinavia

Some of these services may be available in English only.

http://www.epson.com

Select your country from our Internet home page for a full list of support and warranty services including:

Support Via Telephone

Denmark

80 88 11 27

Finland

0800 523 010

Norway

800 11 828

Sweden

08 445 12 58

Pre-Sales Enquiries Literature Requests and Nearest Dealer

Denmark

Home Page:

http://www.epson.dk

Telephone:

38 48 71 37

Finland

Home Page:

http://www.epson.fi

Telephone:

0981 710 083

Norway

Home Page:

http://www.epson.no

Telephone:

231 62 124

Sweden

Home Page:

http://www.epson.se

Telephone:

08 519 92 082


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For users in South Africa

Some of these services may be available in English only.

http://www.epson.co.za

Visit our Internet home page for a full list of support and warranty services including:

Support Via Telephone

Pre-Sales Enquiries Literature Requests and Nearest Dealer


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For users in Australia

EPSON Australia wishes to provide you with a high level of customer service. In addition to your product documentation, we provide the following sources for obtaining information:

Your Dealer

Don't forget that your dealer can often help identify and resolve problems. The dealer should always be the first call for advise on problems; they can often solve problems quickly and easily as well as give advise on the next step to take.

Internet URL http://www.epson.com.au

Access the EPSON Australia World Wide Web pages. Worth taking your modem here for the occasional surf! The site provides a download area for drivers, EPSON contact points, new product information and technical support (e-mail).

EPSON Faxback Service

EPSON Faxback service will fax you the latest specifications for most EPSON products offered in Australia. Phone (02) 9903 9075 and the system will guide you through a number of choices before faxing the information to your fax machine.

EPSON Helpdesk

EPSON Helpdesk is provided as a final backup to make sure our clients have access to advise. Operators on the Helpdesk can aid you in installing, configuring and operating your EPSON product. Our Pre-sales Helpdesk staff can provide literature on new EPSON products and advise where the nearest dealer or service agent is located. Many types of queries are answered here.

The Helpdesk numbers are:

Phone:

1300 361 054

Fax:

(02) 9903 9189

We encourage you to have all the relevant information on hand when you ring. The more information you prepare, the faster we can help solve the problem. This information includes your EPSON product documentation, type of computer, operating system, application programs, and any information you feel is required.


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For users in Singapore

Sources of information, support, and services available from Epson Singapore are:

World Wide Web (http://www.epson.com.sg)

Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), Sales Enquiries, and Technical Support via e-mail are available.

Epson HelpDesk (Phone: (065) 5863111)

Our HelpDesk team can help you with the following over the phone:


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For users in Thailand

Contact for information, support, and services are:

World Wide Web (http://www.epson.co.th)

Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), and e-mail are available.

Epson Hotline (Phone: (662) 670-0333)

Our Hotline team can help you with the following over the phone:


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For users in Indonesia

Contacts for information, support, and services are:

World Wide Web (http://epson-indonesia.com)

Epson Hotline

Phone

62 21 5724350

Fax

62 21 5724357


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For users in Hong Kong

To obtain technical support as well as other after-sales services, users are welcome to contact EPSON Hong Kong Limited.

Internet Home Page

EPSON Hong Kong has established a local home page in both Chinese and English on the Internet to provide users with the following information:

Users can access our World Wide Web home page at:

http://www.epson.com.hk

Electronic Bulletin Board System

An electronic bulletin board system (BBS) is also available to obtain product information and the latest versions of product drivers. You can log on to the following number for the BBS service:

BBS:

(852) 2827-4244

Technical Support Hotline

You can also contact our technical staff at the following telephone and fax numbers:

Phone:

(852) 2585-4399

Fax:

(852) 2827-4383


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For users in Malaysia

Contacts for information, support, and services are:

World Wide Web (http://www.epson.com.my)

Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), and Email Enquiries are available.

Epson Trading Shah Alam Head Office

Phone:

03 5191366

Fax:

03 5191281


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For users in India

Contacts for information, support, and services are:

World Wide Web (http://www.epson.co.in)

Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), Products Enquiry, and Technical Query are available.

Epson India Head Office - Bangalore:

Phone:

5321 266-70

Fax:

5581799/5321095

Help Desk Phone:

5321 625

Epson India Regional Offices:

Mumbai

Phone: 8261516-17
Fax: 8257287
Help Desk Phone: 8261515

Delhi

Phone: 3352051-53
Fax: 3352054
Help Desk Phone: 3706222

Chennai

Phone: 8203940-41
Fax: 8272463
Help Desk Phone: 8218659

Kolkata

Phone: 2871355
Fax: 2871357
Help Desk Phone: 2404932


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For users in the Philippines

To obtain technical support as well as other after sales services, users are welcome to contact the EPSON Philippines Representative Office at the telephone and fax numbers below:

Phone:

(632) 813-6552

Fax:

(632) 813-6545

BBS:

(632) 814-0595


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Version 1.00E, Copyright © 2002, SEIKO EPSON CORPORATION