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Troubleshooting / Problems and Solutions

Scanning Problems

Edges of the document are not scanned.
You cannot scan an image or you only get a few dots for the scanned image.
The image does not look the same as the original.
A line of dots is always missing from the scanned image.
Straight lines in the image come out jagged.
You cannot scan the film from the Full Auto mode or the Thumbnail preview.
The colors of negative film preview images look strange.
Scanned image by using the button is missing.

Edges of the document are not scanned.


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You cannot scan an image or you only get a few dots for the scanned image.


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The image does not look the same as the original.


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A line of dots is always missing from the scanned image.


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Straight lines in the image come out jagged.

Make sure the document orientation is perfectly straight on the document table. Align vertical and horizontal lines with the scales at the top and side of the document table.


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You cannot scan the film from the Full Auto mode or the Thumbnail preview.


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The colors of negative film preview images look strange.


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Scanned image by using the button is missing.

Make sure desired application is assigned to the button.


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Version 1.00E, Copyright © 2002, SEIKO EPSON CORPORATION