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Troubleshooting / Problems and Solutions

Film Scanning Problems

You cannot scan films.
You cannot scan a film from the Thumbnail Preview.
The colors of negative film preview images look strange.
A Newton ring appears in the scanned image.

You cannot scan films.

Try one or more of the following solutions.


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You cannot scan a film from the Thumbnail Preview.

When scanning films, EPSON Scan may not be able to detect the images, or may be trimmed or grouped in an undesirable way, such as the following examples.

Try one or more of the following solutions.


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The colors of negative film preview images look strange.

Try one or more of these solutions in the EPSON Scan Settings:


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A Newton ring appears in the scanned image.

A Newton ring is a ring-shaped stripes pattern that appears on scanned images when you scan transparency materials. It may occur if the film is curled.

Set the film with the base side facing up and preview using Thumbnail Preview, and then reverse the previewed image by using the Mirroring button.


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Version NPD0570-00, Copyright © 2005, SEIKO EPSON CORPORATION