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Problem Solver
| The background is dark or dirty. | |
| Cause | What to do |
| The paper path inside the printer may be dusty. | Clean internal printer components by printing three pages with only one character per page. |
| There may be a problem with the photoconductor unit. | Replace the photoconductor unit. See Replacing the photoconductor unit, waste toner collector, and print head filter. |
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You may not be using the correct type of paper for your printer. |
If the surface of your paper is too rough, printed characters may appear distorted or broken. EPSON special paper, or smooth, high-quality copier paper is recommended for best results. See Available Paper for information on choosing paper. |
| Black or white bands appear in the printout. | |
| Cause | What to do |
| The paper path inside the printer may be dusty. | Clean internal printer components by printing three pages with only one character per page. |
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There may be a problem with the photoconductor unit. |
Replace the photoconductor unit. See Replacing the photoconductor unit, waste toner collector, and print head filter. |
| Uneven print quality on the page | |
| Cause | What to do |
| Your paper may be moist or damp. | Do not store paper in a humid or damp environment. |
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There may be a problem with the photoconductor unit. |
Replace the photoconductor unit. See Replacing the photoconductor unit, waste toner collector, and print head filter. |
| Toner smudges | |
| Cause | What to do |
| Your paper may be moist or damp. | Do not store your paper in a humid or damp environment. |
| You may not be using the correct type of paper for your printer. | EPSON special paper or smooth, high-quality copier paper is recommended for best results. See Available Paper for information on choosing paper. |
| The paper path inside the printer may be dusty. | Clean internal printer components by printing three pages with only one character per page. |
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There may be a problem with the photoconductor unit. |
Replace the photoconductor unit. See Replacing the photoconductor unit, waste toner collector, and print head filter. |
| Missing areas on printed image | |
| Cause | What to do |
| Your paper may be moist or damp. | This printer is sensitive to moisture absorbed by the paper. The higher the moisture content in the paper, the lighter the printed output. Do not store paper in a humid or damp environment. |
| You may not be using the correct type of paper for your printer. |
If the surface of your paper is too rough, printed characters may appear distorted or broken. EPSON special paper or smooth, high-quality copier paper is recommended for best results. See Available Paper for information on choosing paper. |
| Completely blank pages | |
| Cause | What to do |
| The printer may have loaded more than one sheet at a time. | Remove the paper stack and fan it. Tap it on a flat surface to even the edges. Then reload the paper. |
| There may be no toner in the developer cartridge. | If a message indicates that the amount of toner is low on the LCD panel or in the EPSON Status Monitor 3 utility, see Replacing a developer cartridge. |
| There may be a problem with the photoconductor unit. | Replace the photoconductor unit. See Replacing the photoconductor unit, waste toner collector, and print head filter. |
| The problem may be with your application software or interface cable. | Print out a status sheet by using the control panel. Press the Enter button, wait for Status Sheet to appear on the LCD panel, then press Enter again. If blank pages continue to appear, the problem may be with the printer. Turn off the printer and contact your dealer. |
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The Paper Type setting may be wrong for the media you loaded. You may have loaded plain paper when the Paper Type setting is Transparency, or vice versa. |
Load the printer with the correct media and press the Continue button. |
| The printed image is light or faint | |
| Cause | What to do |
| Your paper may be moist or damp. | The higher the moisture content in the paper, the lighter the printed output. Do not store paper in a humid or damp environment. |
| The Toner Save mode may be on. | Turn off the Toner Save mode using the printer driver. |
| There may be a problem with the photoconductor unit. |
Replace the photoconductor unit. See Replacing the photoconductor unit, waste toner collector, and print head filter. |
| Non-printed side of the page is dirty | |
| Cause | What to do |
| Toner may have spilled onto the paper feed path. |
Clean internal printer components by printing three pages with only one character per page. |
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| Version 1.00E, Copyright © 2001, SEIKO EPSON CORPORATION |
