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Problem Solver
For United Kingdom and the Republic of Ireland users
If your printer is not operating properly and you cannot solve the problem you are experiencing with the troubleshooting information in this guide, contact EPSON customer support services for assistance.
We will be able to help you much more quickly if you are able to give the exact information indicated below:
Serial number of your printer
(The serial number label is on the back of the printer.)
Printer model
Brand and model of your computer
Printer software version
(Click Version Info on the printer driver's Basic Settings tab.)
Operating system (Windows 98/95, NT 4.0, Mac OS 8.1, etc.) you are using
Version of applications you normally use with your printer
If you purchased your product in the UK or the Republic of Ireland, EPSON (UK) Limited provides a range of customer services and technical support.
http://www.epson.co.uk
http://www.epson.co.uk/support/email/
http://www.epson.co.uk/support/
Our Customer and Warranty Support teams can be contacted by calling 0870 163 7766 in the UK or 0044 0870 163 7766 from the Republic of Ireland. They can provide the following services:
Before you call, please have the following information ready:
Product Model
Serial number of your product
(The serial number label is on the back of the product.)
Brand and model of your computer
Driver software version
(Click Version Info on the printer driver's Basic Settings tab.)
Operating System
(For example, Windows 98/95, NT 4.0, or Mac OS 8.1)
Applications
The applications you normally use with your printer and their version numbers.
Our Enquiry Desk team can be contacted by calling 0800 220546 in the UK or 1 800 409132 from the Republic of Ireland, by faxing 01442 227271 in the UK or 0044 1442 227271 from the Republic of Ireland, and via e-mail at info@epson.co.uk. They can provide the following information:
EPSON Australia wishes to provide you with a high level of Customer Service. As well as this Reference Guide, we provide the following sources for obtaining information:
EPSON FAXBACK will fax you the latest specifications and pricing for most EPSON products offered in Australia. There is also technical information including details of the latest software and drivers available. Phone (02) 9903 9075 and the system will guide you through a number of choices before faxing the information to your fax machine.
This is where you can download the latest software and drivers. Visit the BBS to check out the latest versions. If you have a modem, connect to our BBS at (02) 9417 5090.
Access the EPSON Australia World Wide Web pages. Worth taking your modem here for the occasional surf! You can get the same information as offered on the EPSON FAXBACK and the EPSON Bulletin Board, plus more.
Don't forget that your dealer can often help identify and resolve problems. The dealer should always be the first to call for advice on problems. They can often solve problems quickly and easily as well as give you advice on the next step to take.
EPSON Helpdesk is provided as a final backup to make sure our clients have access to advice. Operators on the Helpdesk can aid you in diagnosing hardware and software problems. They can also advise you on the latest EPSON products and where the nearest dealer or service agent is located. Many types of queries are answered here.
The Helpdesk numbers are:
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Phone: |
(02) 9903 9040 |
We encourage you to have all the relevant information at hand when you ring. The more information you prepare, the faster we can help solve the problem. This information includes the Reference Guide for your EPSON product, type of computer, operating system, application programs, and any other information you feel is required.
Sources of information, support and services available from Epson Singapore are:
Information on product specifications, drivers for download, Frequently Asked Questions (FAQs), Sales Enquiry, and Technical Email Support are available.
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Phone: |
(065) 8323111 |
Our helpdesk team could help you with the following over the phone:
To obtain technical support as well as other after-sales services, users are welcome to contact EPSON Hong Kong Limited.
EPSON Hong Kong has established a local home page in both Chinese and English on the Internet to provide users with the following information:
Users can access our World Wide Web home page at:
http://www.epson.com.hk
An electronic bulletin board system (BBS) is also available to obtain printer information and the latest versions of printer drivers. You can log on to the following number for the BBS service:
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BBS: |
(852) 2827-4244 |
You can also contact our technical staff at the following telephone and fax numbers:
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Phone: |
(852) 2585-4399 |
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| Version 1.00E, Copyright © 2001, SEIKO EPSON CORPORATION |
