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Troubleshooting

Printer Stops Printing Unexpectedly

Head cleaning, ink charging, or ink drying is in progress
An error has occurred

If the printer stops printing unexpectedly, try the solutions listed for the corresponding problem.

Head cleaning, ink charging, or ink drying is in progress

Check to see if the Pause light is flashing. If so, the printer is in the process of head cleaning, ink charging, or ink drying. During head cleaning and ink charging, WAIT is displayed on the LCD panel. During ink drying, INK DRY NN MIN is displayed. (NN is the number of minutes remaining.) Wait until the printer resumes printing.

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An error has occurred

Many common printer problems can be identified by the LCD messages and lights on your printer's control panel.

If your printer stops working, use the table below to diagnose the problem, then follow the recommended corrective measures. For other messages not included in the table, see Status messages.

= On

= Flashing

= Off

Message and Light	Problem	Solution
PAPER OUT Paper Out	No paper is loaded in the printer.	Load paper in the printer.
PAPER OUT Paper Out	Paper ran out.	Remove any printouts or paper remaining in the printer. Load more paper. If this message appears during a print job, reset the printer by pressing the Pause button for 3 seconds, then load paper and send the job again.
LOAD ROLL PAPER Paper Out Roll Auto Cut Roll Cutter Off Sheet	Roll paper is selected in the printer driver, but Sheet is selected at the control panel.	Make sure the paper source setting in the printer driver is the same as the control panel.
LOAD SHEET PAPER Paper Out Sheet Roll Auto Cut Roll Cutter Off	Sheet is selected in the printer driver, but Roll Auto Cut or Roll Cutter Off is selected at the control panel.
PAPER JAM Paper Out	Paper is jammed in the printer.	Remove the jammed paper as described in Clearing Paper Jams. See also Paper Feed or Paper Jam Problems Occur Frequently.
COVER OPEN	Lower cover is open.	Close the lower cover. Start printing again from the beginning for best results. Otherwise misalignment or banding may appear on the printed image.
PAPER NOT CUT Paper Out	Roll paper was not cut.	Cut the paper manually, then remove the cut paper from the printer. When RELOAD PAPER is displayed, load paper.
PAPER NOT CUT Paper Out	Cut paper did not fall off.	Remove the cut paper from the printer. When RELOAD PAPER is displayed, load paper.
PAPER NOT STRAIGHT Paper Out	Slippage occurred and paper was fed at an angle.	Reload paper. See Paper Feed or Paper Jam Problems Occur Frequently.
RELOAD PAPER Paper Out	Paper could not be reversed into the printing position.	Remove then reload the paper so that the right and bottom edges are straight and in line with the rows of punch holes on the printer. See "Paper Handling".
	Paper is set out of the printable area.
	Paper is set out of the horizontal cutting area.
	Paper is not fully ejected.	Cut the paper at the paper insertion slot, then reload paper.
	PAPER NOT CUT error was cleared.	Reload paper.
SECURE PAPER LEVER Paper Out	Paper set lever was released during the printing process or another operation.	Pull the paper set lever all the way up. Start printing again from the beginning for best results.
REMOVE PAPER Paper Out	Paper set is too thick for head cleaning.	Push the paper set lever down to remove the paper. Head cleaning automatically starts. After cleaning, when "PAPER OUT" is displayed, reload paper.
UNABLE TO PRINT	While an error occurs, you try to print a test pattern (nozzle check, status check, head alignment, or paper thickness pattern) from the SelecType settings.	After 3 seconds the message disappears. Press the Pause button to exit the SelecType mode. When an error or status message appears again, clear and print a test pattern again.
INK OUT Y/LM/M/LC/C/K	Ink cartridge(s) is (are) empty.	Replace the ink cartridge(s) as indicated by the lights. See Replacing Ink Cartridges.
NO INK CARTRIDGE Y/LM/M/LC/C/K	Ink cartridge(s) is (are) not installed.	Install ink cartridge(s) as indicated by the lights. See Replacing Ink Cartridges.
OPTION I/F ERROR	Wrong I/F card is installed.	Install the correct I/F card after turning off the power.
SERVICE REQ.nnnnnnnn All lights Flashing	A serious error has occurred.	Note the error number "nnnnnnnn" and contact your dealer. See Contacting Customer Support.

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