Reference Guide

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Problem Solver

Error/Warning Display

EPSON Status Monitor
Running a printer operation check

You can identify many common printer problems using the display on your printer's LCD panel.

Error

Display	Solution
Ink out. Black: T0491 Cyan: T0492 Magenta: T0493 Yellow: T0494 Light Cyan: T0495 Light Magenta: T0496 The genuine Epson ink cartridges listed above are recommended for replacement.	Replace the indicated ink cartridges with new ones.
Paper is not set correctly. Set the paper correctly, then press the maintenance button.	Load paper in the sheet feeder, and press the maintenance button to turn this light off. The printer resumes printing.
A paper jam has occurred. See your printer's documentation for information about cleaning the jam.	Press the maintenance button to eject the jammed paper. See The paper jams for details.
Ink cartridges cannot be recognized. Black: T0491 Cyan: T0492 Magenta: T0493 Yellow: T0494 Light Cyan: T0495 Light Magenta: T0496 The genuine Epson ink cartridges listed above are recommended for replacement.	Reinstall the indicated ink cartridge.
Service required. Parts inside your printer are at the end of their service life. See your printer's documentation for details	Contact your dealer.
Multi-page feed error Multiple pages have been fed into the printer at once, or the wrong paper size has been fed into the printer. Remove and reload the paper, then press the maintenance button.	Remove and reload the paper, then press the maintenance button.
Close the CD/DVD guide.	Close the CD/DVD guide, then press the maintenance button. If the CD/DVD tray is inserted, remove the CD/DVD tray, then close the CD/DVD guide.
The CD/DVD tray is not set correctly. Reload the tray, then press the maintenance button.	Reload the CD/DVD tray, then press the maintenance button.
The inserted card cannot be used with this printer.	Use a compatible and formatted memory card.
Bluetooth Photo Print Adapter error. Disconnect the Adapter from the printer, then reconnect it.	Disconnect the Adapter, then reconnect to the printer.
General error Turn the printer off. Remove any foreign objects from inside the printer. Wait a few minutes, and then turn the printer back on. If the problem persists, contact your dealer.	Clear all print jobs waiting to be printed from the computer before turning off the printer. Remove any jammed paper, wait a few minutes, and then turn the printer back on. To clear the print jobs, see Cancelling Printing. If the problem persists, contact your dealer.
System error. Simultaneously press and hold the Power and Stop button for 7 seconds to turn off the printer.	Clear all print jobs waiting to be printed from the computer before turning off the printer. Remove any jammed paper, wait a few minutes, and then turn the printer back on. To clear the print jobs, see Cancelling Printing. If the problem persists, contact your dealer.

Warning

Error	Display	Solution
Ink low	Ink icon blinks	Obtain a replacement ink cartridge.
Printing from computer*¹	Communicating with computer. Please wait.	Start printing from the LCD panel after printing from the computer is completed.
Irregular external device.*²	The connected device cannot be used.	Connect on external storage device that is compatible with the printer.

*1 This warning appears when the Print button is pushed, and it disappears after three seconds.

*2 This warning is displayed for one second every 3 seconds.

EPSON Status Monitor

If a problem occurs while printing, an error message will appear in the Progress Meter window.

When the ink is out, click the How To button in the EPSON Status Monitor or Progress Meter window, and EPSON Status Monitor will lead you step-by-step through the cartridge replacement procedure.

If an error message indicating that parts inside your printer are near the end of their service life appears, contact your dealer for replacement.

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Running a printer operation check

If you are unable to determine the source of the problem, performing a printer operation check can help you determine whether the problem comes from the printer or the computer.

To print a printer operation check page, follow these steps.

Make sure both the printer and computer are turned off.

Disconnect the cable from the printer's interface connector, then turn on the printer.

Make sure that A4 or Letter size paper is loaded in the sheet feeder, the CD/DVD tray is not inserted in the printer and the CD/DVD guide is up.

Press the maintenance button in Advanced mode.

Press the button to position the cursor at Nozzle Check and press the OK button.

Follow the instructions displayed in the LCD panel and press the OK button.

The nozzle check pattern is printed out. See the following illustration.

Compare the quality of the printed check page with the sample shown below. If there are no print quality problems, such as gaps or missing segments in the test lines, the printer itself is fine and the problem probably lies with the printer software settings, the application settings, the interface cable (be sure to use a shielded cable), or the computer itself.

If the check page does not print satisfactorily as shown below, there is a problem with the printer. For example, if any segment of the printed lines is missing, this could mean a clogged ink nozzle or a misaligned print head.

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