EPSON

Print Quality Problems

If you are having print quality problems, then compare it with the illustrations below. Click the caption under the illustration that best resembles your printout.

Horizontal banding

Make sure the printable side of the paper is face up in the sheet feeder.
Run the Head Cleaning utility to clear any clogged ink nozzles.
See Cleaning the Print Head
Use ink cartridges within six months after opening the packages.
Use genuine Epson ink cartridges.
Check the  ink light. If the light is flashing, replace the appropriate ink cartridge.
See Replacing an Expended Ink Cartridge
Make sure the paper type selected in the printer driver is appropriate for the type of paper loaded in the printer.
See Selecting the Correct Paper Type

Vertical misalignment or banding

Make sure the printable side of the paper is face up in the sheet feeder.
Run the Head Cleaning utility to clear any clogged ink nozzles.
See Cleaning the Print Head
Run the Print Head Alignment utility.
See Aligning the Print Head
Clear the High Speed check box from the Advanced window in your printer driver (Windows). See the online help for details.
Make sure the paper type selected in the printer driver is appropriate for the type of paper loaded in the printer.
See Selecting the Correct Paper Type

Incorrect or missing colors

For Windows, clear the Grayscale setting in the Advanced window in your printer driver.
For Mac OS X, change the Color setting to Color in Print Settings in the Print dialog box in your printer driver.
See the printer driver online help for details.
Adjust the color settings in your application or in your printer driver settings.
For Windows, check the Advanced window.
For Mac OS X, check the Print Settings dialog box from the Print dialog box.
See the online help for details.
Run the Head Cleaning utility.
See Cleaning the Print Head
Check the  ink light. If the light is flashing, replace the appropriate ink cartridge.
See Replacing an Expended Ink Cartridge
If you have just replaced an ink cartridge, make sure the date on the box has not expired. If you have not used the printer for a long time, replace the ink cartridges.
See Replacing an Ink Cartridge Before It Is Expended

Blurry or smeared printout

Use only paper recommended by Epson.
See Paper
Use genuine Epson ink cartridges.
Make sure the printer is on a flat, stable surface that extends beyond the base in all directions. The printer will not operate properly if it is tilted.
Make sure your paper is not damaged, dirty, or too old.
Make sure your paper is dry and the printable side is facing up.
If the paper is curled toward the printable side, flatten it or curl it slightly in the opposite direction.
Make sure the paper type selected in the printer driver is appropriate for the type of paper loaded in the printer.
See Selecting the Correct Paper Type
Remove each sheet from the front tray as it is printed.
If you are printing on glossy media, place a support sheet (or a sheet of plain paper) beneath the stack, or load only one sheet at a time.
Do not touch or allow anything to come into contact with the printed side of paper with a shiny finish. After printing on glossy paper, allow the ink to set for a few hours before handling them.
Run the Head Cleaning utility.
See Cleaning the Print Head